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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

ABOUT THE ROLE

At Salesforce, we don’t just build technology we help our customers transform their businesses and achieve faster time-to-value. As a Senior Success Guide, you’ll play a critical role in that journey by blending deep product knowledge, hands-on solutioning, and consultative engagement to accelerate customer adoption and outcomes. You will partner with customers to understand their business needs, align them with Salesforce capabilities, and co-create solutions that drive measurable impact. From leading discovery sessions and facilitating solution discussions, to showcasing platform capabilities through demos and collaboratively building prototypes, you will bring strategy and execution together to help customers unlock value faster.

RESPONSIBILITIES

• Provide prescriptive recommendations, best practices, and technical advice for improving adoption.

• Deliver 1:1 Expert Coaching Sessions and Ad-Hoc Success Engagements.

• Become an expert in Marketing Cloud and related products.

• Help customers consistently achieve their business outcomes.

• Generate positive feedback from customers, internal teams and leadership.

• Mentor and upskill Guides through peer shadowing, product knowledge transfers, and strategic feedback.

REQUIRED SKILLS & QUALIFICATIONS

• 4+ years of relevant experience with Marketing Cloud or Salesforce Core or other Mar Tech solutions.

• Fluent in English (spoken and written).

• Consultative and customer-focused approach and engagement style.

• Ability to navigate, escalate, and lead efforts on complex customer requests.

• Demonstrated ability to communicate, present and influence credibly and effectively with a variety of audiences (from developers to C-Suite).

• Ability to prioritize, multi-task, collaborate with team members and perform effectively under pressure.

PREFERRED QUALIFICATIONS & SKILLS

• Trailhead Ranger.

• Agentblazer Innovator Status.

• Salesforce Certifications:

• Salesforce Administrator

• Salesforce Certified Marketing Cloud Account Engagement Specialist ​or Salesforce Certified Marketing Cloud Engagement Specialist

• Marketing Cloud Developer

• Data Cloud.

• Understanding of database concepts and SQL.

• Knowledge of Internet development technologies (HTML, Javascript, XML, API, etc.) is required.

• Programming abilities or abilities to read code in one or more of the following languages: Java, PHP, JavaScript and AMP Script.

• Experience in Marketing on Core, Personalization or Intelligence.

Experience will be evaluated based on alignment to the core proficiencies for the role (e.g. extracurricular leadership roles, volunteer work, etc.).

NOTE: By applying to the Sr Success Guide posting recruiters and hiring managers across the organization hiring these roles will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.

BENEFITS & PERKS

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

• World-class enablement and on-demand training with Trailhead.com

• Exposure to executive thought leaders and regular 1:1 coaching with leadership

• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

• For more details, visit https://www.salesforcebenefits.com/

In school, or graduated within the past 12 months? Please visit Future Force for opportunities.

Unleash Your Potential:

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement:

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.