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About Futureforce University Recruiting:

Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more.

Job Category

Fixed Term & Temporary:

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Overview

Employee Success (ES) is HR at Salesforce.

The Digital Experience and Research Intern will support the Senior Manager, ES Product Management in driving a cohesive employee experience across the Employee Success (ES) ecosystem. This is a hands-on, summer engagement where you'll contribute to real research, experience design, and strategic projects — gaining exposure to how a large enterprise shapes its internal digital workplace.

You'll work at the intersection of user research, product thinking, and cross-functional collaboration, developing practical skills while making a meaningful impact.

This role will report into our Sr Director: Experience, Agentic AI & AI Labs

Key Responsibilities

Experience Research & Discovery

• Assist with user research activities such as survey design, interview scheduling, note-taking, and synthesis

• Help maintain a research repository by organizing and tagging findings to support cross-team access

• Contribute to competitive and landscape analyses to inform experience strategy

Experience Design & Visualization

• Support the creation of journey maps, user flows, and lightweight prototypes to communicate experience concepts

• Help translate user needs and business requirements into clear visual artifacts for stakeholder reviews

• Collaborate with UX Design partners as needed on specific project deliverables

Cross-functional Program Support

• Assist in tracking and documenting key decisions, project status, and experience recommendations across active workstreams

• Help identify patterns and themes across research efforts that span multiple teams or initiatives

• Support preparation of materials for leadership presentations and stakeholder updates

Roadmap & Future-Thinking Contributions

• Research emerging trends in digital workplace tools and employee experience (e.g., AI interfaces, productivity platforms)

• Contribute ideas and supporting analysis to longer-term roadmap conversations

• Document and track insights that inform "big bet" planning discussions

What You'll Learn

• How enterprise product management and experience design work at scale

• User research methods and how insights drive product decisions

• How to navigate and contribute to cross-functional programs in a large organization

• Exposure to AI and digital workplace trends shaping the future of work

Who You Are

• Currently pursuing a degree in Business, Human-Computer Interaction, Design, Psychology, or a related field graduating in Dec 2026, or later

• Curious, organized, and eager to dive into ambiguous problems

• Comfortable with basic design or research tools (e.g., Figma, Miro, Google Workspace)

• Strong communicator — written and verbal — who can synthesize information clearly

• Self-starter who thrives in a fast-paced, collaborative environment

Unleash Your Potential:

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement:

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $26 - $30 per hour. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.