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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Mule Soft’s Professional Services team works across every technology and system to deliver solutions to customers in every industry. As a Technical Architect on our Services team, you will work hands-on with our customers and partners to address important business challenges using Mule Soft’s Anypoint Platform.

You will provide mostly remote technical mentorship on Mule Soft implementation projects, evaluate the customer’s technical and functional requirements, and develop cost-effective solutions to provide customers with validated returns.

You will have the opportunity to enable our customers to understand and employ Mule Soft technology hands-on while coaching and mentoring best-in-class members of a fast-paced, growing organization.

You will be a doer and inspiring leader with in-depth technical expertise, credibility, and field experience to establish yourself as a subject-matter expert in a company leading innovation within the integration services industry.

As a subject-matter guide, you will develop solutions to help customers realize their business goals and advise them on best practices for on-premise, cloud, hybrid integration, and API management.

What you’ll achieve:

3 months:

• Participate in Mule Soft Technical Product and Consulting Services training, methodology, and enablement.

• Begin participation in field activities with clients by shadowing credible architects and practicing enablement gained from training.

• Begin to complete Mule Soft implementations for customers and start on your journey to internalize business outcomes and business context relevance to Mule Soft implementation methodologies and approaches.

• Achieve Mule Soft technical certifications and gain extensive knowledge of the technology and implementation methodologies; begin giving domain expertise and project deliverables to internal knowledge-sharing initiatives.

• Begin mentorship and guidance of junior Services team members and help to build out our services organization.

12 months:

• Continue to lead technical teams through multi-phased delivery projects and provide hands-on delivery guidance to influence standards for development, governance, and operational life cycle.

• Promote frameworks, project deliverables, recommended practices/policies, and implementations to internal collaboration networks and IP sharing.

• Find opportunities to expand Mule Soft footprint and drive further services and customer service, lead multiple engagements simultaneously, and drive partnerships and cross-collaboration with Mule Soft partners, SIs, and 3rd Parties.

• Identify ongoing risks and struggles throughout project experiences in the field and give to developing and implementing internal mitigation measures to meet customer needs.

• Promote, train, coach, and mentor Services team members on hard technical skills and soft skills.

• Find opportunities and efficiencies in the customer's IT operating model, and support implementation of the SLDC pipeline to get greater value out of the Mule Soft platform.

• Lead development of technical learning sessions and publish/facilitate reusable content to the field.

• Work with Mule Soft product leadership providing valuable product insight, guiding product direction and features.

• Deliver compelling presentations, architectural blueprint documents, and requirements-gathering workshops to influence the strategic direction of our projects and lead customers through solution design.

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What you’ll need to be successful:

• 3 or more years of expertise leading integration teams and architecting solutions

• Validated experience architecting services integrations with at least two of the following: Mule Soft or other solutions: e.g., IBM, BEA, Oracle Fusion, TIBCO, Dell Boomi, Progress Sonic, API Management solutions (Apigee, Mashery, etc)

• Experience handling and architecting for multiple technical integration projects using the Software Development Life Cycle (SDLC) end-to-end, sometimes simultaneously.

• Working experience of on-premise/cloud/containerized-based infrastructures, SDLC pipelines, and deployments/configurations and definition/evangelism of best practices/standards.

• Shown success in harmony architecting solutions by working closely with the customer's technical team, contractors, and various internal teams.

• Experience leading technical teams and mentoring junior-level resources, consultants, and clients while leading internal initiatives to grow Services organization practices.

• Experience with High-Availability, Fault-Tolerance, Performance Testing, and Tuning parameters on multiple engagements.

• Expertise in architecting, implementing, and supporting enterprise-grade technical solutions meeting sophisticated business requirements while evangelizing integration methodologies and supporting case justification to C-level executives.

• Experience driving technical workshops with technical and business clients to derive valuable services and implementations

• Proficient English level.

• Ability to travel up to 25% of the time (varies depending on customer needs).

Unleash Your Potential:

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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