Say hello to opportunities.

It’s not everyday that you consider starting a new career. We’re Ring Central, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.

Ring Central is looking for a Senior Program Manager to be a key leader in building, scaling, and managing GSP projects and other cross-functional strategic partnership initiatives. In this role, you will lead a matrixed organization and building a strong relationship to ensure successful launches and strong partnership results.

The role also involves being on top of the continued delivery of an integrated GTM strategy, process, and execution plan. You will support the sales team on planning and forecasting exercises and tracking important items to make sure the relationship with the Service Provider is successful.

Strategic Partnership Management – Nurture authentic and trustful relationships internally and with Service Providers’ teams. Responsible for the partnership governance, escalations, and risk management to minimize issues and ensure cross-functional stakeholders deliver.

Cross-functional and Operational Leadership – Drive program management functions, including meetings, tracking, reporting, escalation processes, functional documentation, and other processes. Provide the leadership to connect the dots amongst the different business units.

Tracking and Reporting– Monitor all cross-functional projects and tasks from initiation through delivery. Responsible for building and managing project plans and driving teams to achieve desired results.

Communication – Serve as the central point of contact for leadership and other cross-functional teams. Work closely across business units, project teams, and department leaders to ensure Senior Leaders and/or Executive Sponsors are provided with the information needed to make timely and effective decisions about strategic priorities and activities.

This role requires on-site presence at our office 4 days a week to support effective collaboration and teamwork.

Responsibilities:

• Lead cross-functional teams throughout the company to launch and onboard new partners. (Cross-functional teams include Product, Marketing, Sales, Procurement, Channel, Finance, Support, Professional Services, Legal, IT, and more).

• Interface with Service Providers and several internal teams to make sure projects and tasks are progressing according to the plan.

• Support internal teams and align people together to answer RFPs and develop/deliver SOWs to Service Providers.

• Assist with the architectural framework for cross-functional alignment. Create a strategy to scale processes as the program evolves; continually improve processes.

• Set up and drive program management functions, including meeting leadership, deliverable tracking, reporting, escalation management, issue resolution, and others.

• Sustain high-quality level of customer care and support processes while implementing improvement initiatives wherever necessary to meet partners’ needs.

• Oversee major incidents, coordinate with concerned support teams, and establish effective communication between external and internal stakeholders for post-incident reviews.

• Ensure the availability of required resources to be allocated to fulfill the planned projects.

• Coordinate logistics, framework and add content to monthly, quarterly, and annual planning and review exercises.

• Conduct ad-hoc qualitative and quantitative analyses for strategic planning and integration efforts.

• Perform predictive assessment of project progress; proactively identify potential issues before they appear.

• Quickly establish rapport, credibility, trust, and respect throughout internal and external stakeholders at all levels; excels as a team player with exceptional communication, organization, analytical, and leadership skills.

• Monitor activities for adherence to program guidelines and act upon violations according to established protocols.

Onboarding

• Partner Relationship-Building and Management

• Coordinate Post Sales IT Development

• Establish Case Management & Delivery Processes

• Project Management of Onboarding Deliverables

• Coordinate Content Management

• Self Service, NOC, Product

• Secure Forecasting and Headcount Models

• Coordination of Training & Enablement

Tier 1/2 Enablement

• Reporting and Analytics Development

• Establish Escalation Procedures

• Coordinate Network Connectivity (VPN/SSO)

• Develop AI/SCP Profiles

• Establish Customer/Partner Communications Procedures

Post-Onboarding Partner Success

• Manage Partner Relationship for Post Sales Environment

• Coordinate Ongoing Training & Enablement with DL&E

• Coordinate Ongoing Post Sales IT Development

• Review Periodic Case & Implementation Metrics

• Monitor and Report SLA Performance

• Strategic Escalation Management

• Jira Visibility and Escalation

• Drive incremental process improvements for GSPs

• Enhance AI/SCP Profiles as Needed

• Participate in Ongoing Forecasting and Headcount Model Development

• Oversee GSP Audits for Post Sales Activities as Required by Partners

• Project Management

• Reporting Requests

• CDP Recertification Management

• Drive Cross-functional Team Initiatives

Desired qualifications:

• 5–10 years of experience in Unified Communications (UC) and communications technologies, with a strong understanding of key market players, industry trends, and commercial landscape.

• Solid background in technical operations within a UC environment.

• Proven project management experience, ideally within IT operations.

• Experience working in SaaS environments and/or a strong background in high-level technical support operations.

• Fluency in English (written and spoken).

• Additional European language skills (French, Italian, or German) are considered a strong advantage.

• Excellent presentation and communication skills, with the ability to convey complex topics clearly and confidently.

• Comfortable engaging and communicating with senior leadership and executive stakeholders.

What we offer:

• Well-coordinated professional team.

• Cutting edge technologies, interesting and challenging tasks, dynamic project, great opportunities for self-realization, professional and career growth.

• Additional Health and Life Insurance Package.

• Employee Assistance Program.

• 25 vacation days.

• 102,26 EUR/200 BGN Digital Food Vouchers via Eden Red and their application

• 61,36 EUR/120 BGN Gross as part of the salary for Working Expenses Allowance

About Ring Central

Ring Central, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, Ring Central® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. Ring Central is headquartered in Belmont, California, and has offices around the world. Ring Central is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.