Professional Services Operations Analyst

Say hello to possibilities.

It’s not everyday that you consider starting a new career. We’re Ring Central, and we’re happy that someone as talented as you is considering this role. First, a little information about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

This is where you and your skills come in. We’re currently looking for: PS OPS Analyst We are looking for an Operations Analyst to join the Professional Services Operations Team to support multiple processes of the Order-to-Cash business operations process. The role is an advanced ticket level role with associated SLA’s with ability to learn multiple functions and rotate across ticket types.

Key Responsibilities :

• Verification of PS Sales Bookings and Orders

• Verification of change orders and processing in Sales Force and project delivery software system.

• Creating of Project Closure Forms

• Processing of Billing across 7 different types and processes and verification of prerequisites

• Processing of Refund requests

• Calculation of cancellation fees and processing of the invoices

• Creating and processing of full project Termination Agreements.

To succeed in this role you must have experience in:

• 3+ years’ experience working with Sales Force, Excel, Microsoft Office, and Google Sheets

• 3+ years’ experience working with sales operations or any quote/order to cash process

• 3+ years’ experience supporting internal Customer facing teams such as Project Managers, Sales, or Account Executives.

• Experience in using AI to create more efficient data analytics and automated analysis

• 2+ years experience with Tableau and using complex data sets to create automated reporting

Desired Qualifications:

• Ability to be agile, flexible, and adjust as needed with a sense of urgency

• Strong attention to detail and ability to execute high volume of transactions with high accuracy

• Excellent written, verbal, and presentation skills in English

• Self-motivated individual capable of working in a fast-paced, dynamic environment

• Detail and results oriented; skilled at both planning and hands-on execution

• Ability to excel in a collaborative, team-oriented environment

What we offer:

• Comprehensive HMO package (medical and dental)

• Personal Time Off Leaves

• Quarterly Performance Bonus

• Employee Assistance and Wellness Programs

Ring Central’s Professional Services team uses expert knowledge of our platform to help new and existing clients create custom solutions that make the most of our technology.

Ring Central is the #1 global cloud-based communications provider because we’re not just selling solutions; we’re enabling human connections. That’s why we’re the largest and fastest-growing pure-play provider in our space, with a market capitalization of over $4 billion, 20%+ annual growth and a $2 billion annual revenue run-rate.

Ring Central’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. Ring Central offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About Ring Central/Acquire BPO

Ring Central, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world

• Ring Central. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Ring Central is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By completing your application for this role, you:

• Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities

• Have read and agreed to our Data Privacy Policy

Ring Central, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its off-shore partner Acquire Asia Pacific Philippines, Inc.