Technical Customer Support Engineer

Position Overview

Date Posted: 2025-12-23

Country: United States of America

Location: PW100: East Hartford, 400 Main Street, East Hartford, CT, 06118 USA

Position Role Type: Onsite

Requirements

• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract
• Security Clearance: None/Not Required

About Pratt & Whitney

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. So, calling all curious. Come ready to explore and you'll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we'll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future. At Pratt & Whitney, the difference you make is on display every day. Just look up.

The Opportunity

Are you ready to go beyond? Are you ready to make a global impact and work on cutting-edge aerospace technology? Join our team as a Technical Customer Support Engineer and become a key player in supporting the PW4000/2000 engine family. This exciting role offers opportunities for hands-on problem-solving, customer interactions, and professional growth—all while traveling the world to represent Pratt & Whitney at annual conferences and safety event investigations (up to 5% travel).

What You'll Do

• Collaborate Globally: Work directly with airline customers and Maintenance, Repair, and Overhaul engine shops worldwide to support PW4000/2000-powered aircraft, with a focus on Fan, Compressors, Mechanical Systems, and Nacelle
• Investigate & Recommend Solutions: Lead engine event investigations to identify root causes, resolve operational challenges, and provide expert guidance on troubleshooting, service bulletin retrofits, and engine manual interpretation
• Develop Technical Data: Initiate and oversee the creation of Engineering Authorizations (EAs), Special Instructions, and other maintenance documents to support airline customers. Contribute to updates for Aircraft Maintenance Manuals (AMM), Engine Manuals, Clean, Inspect & Repair (CIR) manuals, and Maintenance Planning Guides
• Collaborate with Industry Experts: Serve as a technical liaison to Pratt & Whitney's Product Safety, Certification & Validation team, as well as airframer teams, to address modifications, inspections, and maintenance of high-performance engines
• Support Critical Operations: Triage urgent Aircraft-On-Ground requests, providing timely solutions to keep fleets flying. Occasional weekend or off-hours support may be required, with a company cell phone provided
• Empower Customers: Assist airline engineers, maintenance control technicians, and Pratt & Whitney Field Service Representatives in resolving complex, on-site technical challenges
• Drive Continuous Improvement: Identify recurring issues and propose innovative solutions to enhance support processes

What We're Looking For

This role is perfect for individuals who thrive in a fast-paced, customer-facing environment and enjoy solving complex technical challenges. Your expertise and dedication will directly contribute to the safety and reliability of our customers' operations.

Qualifications

Must Have

• Bachelor's Degree in Engineering
• 8+ years of Engineering experience, or 5+ years with an advanced degree
• U.S. citizenship is required as only U.S. citizens are authorized to access information under this program contract
• Occasional weekends and off-hours are required

We Prefer

• Airline field support is preferred
• Engine or aircraft maintenance experience highly preferred

Why Join Us?

• Travel the world and connect with industry leaders at annual conferences and events
• Build meaningful relationships with global airline customers and MRO partners
• Gain hands-on experience with cutting-edge aerospace technology
• Be part of a team that values innovation, collaboration, and continuous improvement

Role Type

In addition to transforming the future of flight, we are also transforming how and where we work. We've introduced role types to help you understand how you will operate in our blended work environment.

This role is Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines. Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

Compensation & Benefits

Salary Range: $101,000 USD - $203,000 USD

The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.

Eligible Benefits:

• Medical, dental, vision
• Life insurance
• Short-term disability
• Long-term disability
• 401(k) match
• Flexible spending accounts
• Flexible work schedules
• Employee assistance program
• Employee Scholar Program
• Parental leave
• Paid time off
• Holidays
• Annual short-term and/or long-term incentive compensation programs

Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

Additional Information

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

Equal Opportunity

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

About RTX

RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, and hypersonics.