Company:

Qualcomm India Private Limited:

Job Area:

Operations Group, Operations Group > Business Operations

General Summary:

Position Summary:

The Sales Operations Analyst is a strategic partner within the Business Operations team, driving operational excellence and leveraging AI-powered tools, Copilot agents, and RPA to transform traditional workflows. This role combines strong operational expertise with advanced automation capabilities to optimize forecasting, demand management, customer service, and escalation handling. The ideal candidate will be passionate about using intelligent systems to enhance speed, accuracy, and compliance across sales operations.

Key Responsibilities

• Deliver exceptional internal support for customer service activities, ensuring timely and accurate communication with customers and internal teams.
• Manage escalations effectively, keeping customers informed and collaborating with Sales and BU teams for resolution.
• Drive demand management and forecasting processes using AI-driven analytics and planning tools to improve accuracy and responsiveness.
• Oversee end-to-end order lifecycle management, including purchase order entry, change orders, scheduling, and dispatch coordination.
• Ensure proactive customer communication regarding order status, shipment schedules, and any changes.
• Collaborate with Sales teams, BU teams, and Distribution Centers to manage supply-demand changes and resolve operational issues.
• Utilize Qualcomm systems such as Oracle ERP, SAP, Rapid Response, Salesforce Messaging Hub, and Agile, integrating Copilot agents and RPA workflows for process optimization.
• Support initiatives to automate and streamline processes using AI-based decision systems and robotic automation to reduce manual effort.
• Prepare and present operational metrics, forecasts, and status reports using advanced analytics and visualization tools.
• Act as a point of contact for escalations, ensuring timely resolution and clear communication to stakeholders.
• Participate in planning activities to ensure smooth execution of operational processes and continuous improvement.
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Qualifications & Skills:

• Bachelor’s degree in Business Administration, Supply Chain, Finance, Operations, or related field.
• Minimum 3–4 years of experience in Sales Operations, Customer Service, or Business Operations, preferably in technology or semiconductor industry.
• Hands-on experience with AI tools, Copilot agents, and RPA solutions for workflow automation.
• Strong knowledge of demand management, forecasting, and escalation handling.
• Proficiency in ERP systems (Oracle, SAP), Rapid Response, Salesforce, and messaging hubs.
• Advanced MS Excel and data analysis skills; experience with analytics platforms and automation tools preferred.
• Excellent communication and stakeholder management skills. Ability to multitask, prioritize, and work under pressure in a fast-paced environment.
• Customer-focused with a proactive approach to problem-solving.
• Collaborative and adaptable, with strong attention to detail.
• Comfortable working across global teams and time zones.

Minimum Qualifications:

• Associate's degree in Business Administration, Engineering, Finance, Marketing, or related field and 2+ years of business operations or related experience. OR
  High School Diploma or equivalent and 4+ years of business operations or related experience.

Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).

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