Company:

Qualcomm Vietnam Company Limited, Hanoi Branch Office

Job Area:

Human Resources Group, Human Resources Group > HR Shared Services

General Summary:

Qualcomm has an outstanding career opportunity for a HR Shared Service Specialist Associate to join their HR Hub (Shared Service Center) in India. Working in a Shared Services environment, this position is responsible for responding to HR inquiries primarily from employees, managers, and other members of the HR Team. The primary focus of this job is to provide live (call/chat) and ticketing support to the employees.

Responsibilities:

• Provides quality service in response to incoming inquiries through the call center, web portal chat, and web portal employee case submissions.
• Searches the HR web portal and knowledge base system for relevant information to provide answers to incoming inquiries
• Ability to manage multiple complex issues/tickets and prioritize concurrently.
• Deliver live support through chat and phone, ensuring high employee satisfaction.
• Effectively review and process HR service requests and transactions related to HR specialties with a high degree of accuracy and adherence to procedures.
• Uphold exceptional KPI standards and internal quality. Possess a service-oriented mindset and Employee experience.
• Partner with Tier 2 and 3 teams (different HR functions) to be aware of all the required information to manage the Service Now tickets
• Assists customers with any problems encountered while using HR self-service tools for employee transactions (e.g., data changes, onboarding, separations, benefits administration, performance management and compensation, job postings, etc.).
• Provide timely information and/or education for all levels of an Employees on HR issues via ticketing system.
• Maintain a courteous and respectful demeanor. Uphold high standards of behavior and communication.
• Approach challenges as opportunities. Be resourceful, find solutions, and go the extra mile to resolve issues effectively.
• Understand and connect with the needs, feelings, and perspectives of Employees/stakeholders. Put yourself in their shoes to provide personalized and compassionate service.
• Act as a Subject Matter Expert to support other team members/New Joiner.
• Participates in continuous improvement initiatives
• Other responsibilities, as assigned

Skills and qualifications:

• 2-4 years Shared service experience preferably in a HR shared service environment, and/or a college degree with a preferred major in Human Resources, Communications or Business.
• Must have the ability to remain focused, professional, tactful and discrete when handling seensitive and/or confidential information
• Exhibits patience and empathy
• Possesses strong problem-solving skills
• Actively looks for process improvements
• Proficient in managing stakeholders and engaging with employees in a multi-national and diverse HR Shared Service setup.
• Proficiency in Workday, Service Now, BSwift , Darwin etc.
• Competent in juggling various tasks, setting priorities, and efficient time management to meet business demands.
• Strong communication skills along with active listening.

Minimum Qualifications:

• Bachelor's degree. OR
  Associate's degree and 2+ years of Human Resources work experience.
  OR
  High School Diploma or equivalent and 4+ years of Human Resources work experience.

Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

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If you would like more information about this role, please contact Qualcomm Careers.