Position Summary:

Step into a high energy role where every call is a chance to create an exceptional customer experience and drive real business impact. As a Consumer Reservations Specialist, you’ll be the voice of our brand—delivering best in class support while using your sales expertise to help customers find exactly what they need.

You’ll leverage strong product knowledge, active listening, and persuasive communication to understand each customer’s situation and confidently recommend the right solutions. By building rapport, demonstrating professionalism, and navigating conversations with skill, you’ll consistently turn inquiries into successful reservations—all while ensuring customers feel valued and supported.

This role is perfect for someone who thrives in a fast paced environment, enjoys connecting with people, and is motivated by achieving results. With a focus on first call resolution, you’ll combine empathy, problem-solving, and negotiation techniques to close the sale and leave every customer with a positive impression.

• Base salary plus uncapped commission.
• Must be flexible to work non-traditional hours: holidays, nights, and weekends.
• Department Hours Monday-Friday 7AM-10PM Saturday and Sunday 7AM-9PM.

Key Responsibilities:

• Manage a high volume of inbound sales calls and convert inquiries into confirmed business.
• Conduct follow up calls on qualified leads to generate additional revenue opportunities.
• Consistently meet or exceed performance targets, including booked and transactional revenue goals.
• Adhere to all accountability standards and expectations set by leadership.
• Deliver every call in alignment with established sales strategy and quality standards.
• Apply coaching and feedback from Supervisors to continuously improve performance.
• Other projects and tasks as assigned.

Qualifications:

• High school diploma or equivalent required; an associate or bachelor’s degree is preferred.
• At least 2 years of successful sales experience is highly preferred.
• Bilingual proficiency in both written and verbal communication is a strong plus.
• Demonstrates integrity and sound judgment to support ethical business decisions.
• Previous experience in a call center or telemarketing environment is preferred.
• Shows enthusiasm, a professional and engaging tone, and genuine empathy in every customer interaction.
• Able to stay adaptable, positive, and composed when facing challenging situations.
• Skilled in following a sales strategy to address objections and maximize revenue opportunities.
• Strong basic math, logic, geography, and problem solving abilities, with the capacity to follow detailed instructions.
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:

• The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
• While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer: