The Company

Pay Pal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, Pay Pal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. Pay Pal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a Pay Pal or Venmo account balance, Pay Pal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our Pay Pal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

What you need to know about the role:
This is a Product Strategy & Portfolio Operations role at the centre of GPS (Global Product Solutions) — Pay Pal’s global product engine. You own the intelligence layer that keeps GPS operating with clarity and intent: tracking what’s in flight, diagnosing risk, and translating portfolio complexity into decisions for SVP and EVP leadership.

Meet our team:
The GPS Business & Product Operations team is the strategic backbone of Global Payment Solutions. We partner with GPS leadership to drive operating rhythm, strategic planning, and executive communications across a global, cross-product portfolio. Small by design, high-impact by intent.

Your way to impact:
You will build and own the GPS portfolio operating system — designing tracking, governance, and reporting that SVP and EVP leadership rely on. This is an ownership role: you set the bar, define the framework, and ensure clear visibility on where GPS stands.

Job Description: Essential Responsibilities:

• Identify issues and recommend best practices based on specialized expertise.
• Lead functional projects and programs that contribute to business improvements.
• Partner with teams to analyze business trends and inform strategic decisions.
• Facilitate collaboration among team members to enhance project outcomes.
• Assess and report on the progress of strategic initiatives within the function.

Minimum Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications: Your day-to-day:

• Design and own the GPS portfolio tracking system — OKR progress, roadmap status, initiative health, cross-team dependencies — and ensure it is the single source of truth for GPS leadership

• Identify cross-portfolio risks, gaps, and conflicts before they surface as execution problems; drive escalation and resolution

• Build and maintain the GPS strategic narrative — translating product complexity into a coherent story for SVP, EVP, and board-level audiences

• Own end-to-end preparation of SVP and EVP-level materials — Steer Co, QBRs, board updates, and strategic reviews; you set the quality bar and are accountable for the output, not a contributor to it

• Conduct market, competitive, and internal performance analysis to identify opportunities and risks at the GPS portfolio level

• Serve as connective tissue across GPS product, commercial, and data functions — surfacing misalignment before it becomes a problem

• Design and implement portfolio governance frameworks — cadences, intake processes, prioritisation criteria — that product leads and GPS leadership actually use

• Leverage AI tools to accelerate strategic analysis, draft executive communications, and improve the speed and quality of portfolio reporting

What do you need to bring: Required

• Minimum of 3–4 years in management consulting out of 7–10 years of experience in product strategy, product operations, or strategic operations in a technology company — with a demonstrable track record of operating at senior levels

• Demonstrated ownership of SVP/EVP-level communications and strategic materials and accountability for what goes in the room

• Strong analytical foundation: quantitative modelling, data interrogation, and KPI frameworks

• Proven ability to influence without authority across senior stakeholders and matrixed organisations

• Deep product fluency — hands-on experience with roadmap planning, OKR frameworks, dependency management, and product team operating rhythms; you can speak credibly with PMs and translate their complexity upward without losing fidelity

• Active use of AI tools in day-to-day work — you already use AI to accelerate analysis, drafting, and synthesis, and can speak to how it has changed the way you operate

Preferred

• Experience in fintech, payments, or a global product-led technology company

• MBA from a tier-1 institution or equivalent structured analytical training

• Experience building portfolio management, governance, or product operations infrastructure from scratch — not just inheriting and running an existing system

• Proficiency in Excel/Sheets, Looker, or Tableau — able to build a portfolio model or interrogate a metric set without hand-holding

• Experience working across multiple markets or regions; understands the local-to-global product tension

• Hands-on application of AI to strategic work — using AI for competitive research, portfolio modelling, exec narrative drafting, or insight synthesis; not just awareness, but practised use that demonstrably improves output quality and speed

Subsidiary:

Pay Pal

Travel Percent:

0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, Pay Pal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the Pay Pal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At Pay Pal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

Pay Pal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Pay Pal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at Pay Pal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at Pay Pal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at Pay Pal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.