The Company

Pay Pal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, Pay Pal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. Pay Pal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a Pay Pal or Venmo account balance, Pay Pal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our Pay Pal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

The SPEI Operator Manager is responsible for the management, monitoring, and supervision of transactions carried out through the Interbank Electronic Payment System (SPEI), ensuring their proper execution, regulatory compliance, and operational efficiency. This role is key to the security, continuity, and stability of the company’s operations.

Job Description:Essential Responsibilities:

• Lead a team of Team Leaders, Specialists, teammates, and professionals
• Motivate, build, coach, and develop a team of Team Leader
• Monitor performance metrics and service levels
• Build and leverage strong relationships
• Advise strategic guidance on which vendors Pay Pal and its entities should partner with in each region
• Partner with internal stakeholders by establishing regular updates and communications
• Break down organizational issues into key components and design analytical and operational approaches to identify solutions
• Drive related strategic projects into the execution phase, partnering with teams across the organization
• Manage realistic estimates of resource requirements (e.g., budget, headcount) needed to accomplish team objectives
• Stay current with regional public policy changes and industry trends
• Lead the development of Risk Operations strategy on high visibility initiatives and long-term strategic priorities in key areas
• Lead in hiring processes

Minimum Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:Main Responsibilities

• Supervise a team and provided oversight of the SPEI Operators.

• Monitor and process transactions through the SPEI, ensuring their efficient and timely execution.

• Validate and confirm transactions, identifying and resolving anomalies or failures in processing.

• Ensure compliance with SPEI regulations and applicable rules issued by the Bank of Mexico and the CNBV.

• Manage and resolve operational incidents within SPEI in coordination with internal departments.

• Collaborate with the compliance, risk, and audit teams in regulatory and operational reviews.

• Generate operational and regulatory reports on SPEI activity, including analysis of unusual patterns or risk alerts.

• Maintain constant monitoring of SPEI transactions to prevent interruptions and potential impacts on operations.

• Document procedures and best practices in SPEI management.

• Participate in the implementation of operational improvements and optimization projects for SPEI infrastructure.

• Continuous training on SPEI regulations, new functionalities, and monitoring tools in order to stay up-to date.

Technical Knowledge and Skills

• Advanced knowledge of SPEI.

• Management of SPEI operation platforms and payment engines.

• Knowledge of the connection and daily operation of SPEI (start of the day, balance management, intermittent issues, reconciliations, and reports).

• Knowledge of SPEI regulations issued by the Bank of Mexico and the CNBV.

• Experience in monitoring transaction activity, data analysis, and detection of operational anomalies.

Subsidiary:

Pay Pal

Travel Percent:

0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, Pay Pal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the Pay Pal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At Pay Pal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

Pay Pal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Pay Pal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at Pay Pal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at Pay Pal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at Pay Pal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.