The Company

Pay Pal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, Pay Pal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. Pay Pal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a Pay Pal or Venmo account balance, Pay Pal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our Pay Pal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

The Head of SMB for Pay Pal DACH holds strategic and operational responsibility for the SMB segment, the fastest growing and most profitable segment revenue and SMB customers. The role oversees and drives the growth of Pay Pal’s branded checkout and wallet products. The position leads a diverse, cross-functional team around 100 people in Germany and Dublin. The Head of SMB DACH acts as a driving force behind Pay Pal’s SMB business transformation into an efficient, multichannel sales organisation, leveraging the company’s strong brand, trusted reputation and unique consumer position to expand beyond payments into new financial services, such as BNPL, merchant financing and POS.

Job Description:

Essential Responsibilities:

• Provide key inputs as an industry leader and expert.
• Develop and articulate a clear, compelling vision and strategy.
• Inspire others with strategic alignment to company-wide goals.
• Focus on the long-term success strategy of the sales development function.
• Lead and mentor senior leaders within the sales development team.

Expected Qualifications:

• 12+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

This is a senior leadership role responsible for understanding the merchant needs of the DACH markets, the prioritization of those needs, and driving solutions with our global product and engineering teams with respect to the local markets. The successful individual will be responsible for driving all aspects of the strategy, growth, and market share for Pay Pal in these markets across the SMB segments and all associated channels.

Reports to the VP and General Manager, DACH.

Role Summary

This role requires strong strategic, analytical skills combined with proven experience leading commercial and sales teams targeting the SMB/mid-market segments. The candidate must have a strong grasp of digital sales, telesales (in-/outbound), field and partner sales. The candidate has solid-line responsibilities to the POS lead, Head of Inside Sales, Developer Lead and business development. Dotted-line responsibilities include the Head of Partner, Managed SMB, Vendor Management, and Win Back in Customer Service.

Responsibilities

Strategic Leadership

• Develop and implement the SMB strategy to achieve revenue targets and market share growth for DACH.
• Concurrently operate as the central coordinator on all SMB product activities in market, from insights to marketing.
• Conduct user, partner and market analysis to identify opportunities and drive strategic initiatives.
• Lead the development and execution of strategy, pricing, promotion, and distribution strategies.
• Align sales strategies with Pay Pal-wide goals, ensuring consistency and effectiveness across the organization.
• Inspire and lead a team of sales professionals, fostering a collaborative and high-performance culture.
• Accountable for meeting regulatory requirements and rules and guidance, ensuring customer-outcome led decision making at all levels.
• Ensuring ongoing monitoring of outcomes to assess whether we are meeting the needs of our customers, through our products, services, communications and value propositions.
• Provide industry expertise and insights to influence decision-making at the highest levels.
• Oversee the development and execution of initiatives that result in global process improvements.
• Partner with the broader DACH Senior Leadership team to drive a high-performance culture across the region

Commercial Operations

• Oversee the day-to-day commercial operations, ensuring efficient and effective processes.
• Manage the end-to-end P&L for the SMB segment.
• Develop and manage the sales forecast, budget, and financial plans.
• Collaborate across Engineering, Operations, Partnerships, Product, Risk, Legal, Sales, Marketing, Finance and Business Development to influence and drive product outcomes in a matrix organization, building executive alignment and driving the adoption of the best products to support our customers.
• Represent the SMB commercial function in executive meetings and provide insights and recommendations.

Performance Monitoring and Reporting:

• Provide regular reports and updates to senior management highlighting key performance metrics, financial results, and strategic milestones.
• Analyze sales data and market trends to inform decision-making and strategy adjustments.
• Implement robust reporting systems to track and measure commercial success.

Qualifications

• Minimum of 12+ years' experience with responsibility for the SMB segment and associated channels

• Proven track record for building, launching, and maintaining high-scale, successful business units in a highly matrixed organization

• Several years of consulting experience preferred: Experience strategically influencing and aligning senior stakeholders and key partners to drive action, results and change consistently

• Demonstrated commercial success scaling segments in a global, matrixed organization

• Multi-disciplined leader who builds, develops, and advances high-performing teams with strong analytical, strategic, and operational excellence

• Exceptional communication and presentation skills with an ability to convey complex concepts and issues in a compelling, persuasive, fact-based manner

• Hands-on, "roll up your sleeves" mindset, with the ability to be a driver and change agent in an organization.

• BA is required; MBA, and/or technical degree is preferred.

Commitment to Diversity and Inclusion

Pay Pal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Pay Pal will provide reasonable accommodations for qualified individuals with disabilities.

Subsidiary:

Pay Pal

Travel Percent:

0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, Pay Pal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the Pay Pal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At Pay Pal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

Pay Pal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Pay Pal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at Pay Pal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at Pay Pal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at Pay Pal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.