Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Summary The Team The Sales Operations team enables the Sales organization by ensuring smooth day-to-day operations, accurate reporting, and timely support. We focus on CRM data integrity, operational ticket resolution, reporting delivery, and continuous process improvement to help sales teams operate efficiently and effectively.   Job Summary The Sales Operations Specialist is a hands-on, execution-focused role responsible for managing operational support requests, maintaining Salesforce (SFDC) data accuracy, building recurring reports and dashboards, and supporting incremental process enhancements.This role is ideal for someone who enjoys structured operational work, resolving user issues, working closely with data, and supporting sales teams through consistent execution.   Key Responsibilities- End-to-end Sales Operations support management, ensuring timely resolution and SLA adherence. - Provide first-level CRM (Salesforce) support and escalate complex system or process issues as needed. - Develop, maintain, and deliver recurring operational reports and dashboards to support sales performance tracking. - Ensure data accuracy and validation across pipeline, forecast, and bookings reporting. - Maintain Salesforce data integrity through ongoing monitoring, audits, and hygiene initiatives. - Document and standardize sales operational processes, identifying opportunities for incremental improvements. - Support implementation of process enhancements and maintain updated SOP documentation. - Collaborate cross-functionally with Finance, Deal Desk, Enablement, and IT to ensure operational alignment and cadence support. Qualifications Required Qualifications- Bachelor’s degree or equivalent experience. - 7+ years of experience in Sales Operations, Business Operations, or Reporting Support roles. - Mandatory hands-on experience with Salesforce (SFDC). - Strong Excel skills (Pivot Tables, data validation, basic dashboards). - Experience working with ticketing or case management systems. - High attention to detail and strong follow-up discipline. - Ability to manage routine operational tasks with consistency and accuracy. Preferred Qualifications- Experience building dashboards in Salesforce or BI tools (e.g., Tableau). - Familiarity with SLA tracking and ticketing systems (e.g., Jira, ServiceNow). - Advanced skills in Excel, PowerPoint, and G Suite (Drive, Docs, Sheets, Slides). - Experience documenting SOPs and process workflows. - Experience supporting global or multi-region sales teams Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.