Our Mission

At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.

Who We Are:

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary:

Your Career The Resident Engineer (RE) will provide expert support, analysis and research into complex problems and processes relating to deployed Palo Alto Networks equipment. The RE will function as the Palo Alto Networks products Subject Matter Expert (SME) and will interact directly with the customer's personnel. The RE will serve as the technical expert on executive-level project teams within the customer providing technical direction, interpretation, and alternatives. The RE contributes to the development of new principles and concepts, works on unusually complex technical problems and provides solutions which are highly innovative and ingenious. This is a highly technical, hands-on role and the RE will be required to develop and maintain an expertise on the products and solutions deployed within the Customer's network.

Your Impact Consult and guide customer on security best practices and act as Trusted Advisor for client on behalf of Palo Alto Networks Analyze logs and events from the solution and provide threat analysis reports, providing input and direction as applicable Build custom security policies and application signatures Interact with the Palo Alto Networks TAC to troubleshoot and diagnose cases Maintain the Palo Alto Networks solution and provide guidance on code upgrades, etc.

Work with sales account team to help formulate technical strategy to address customer business needs Support direct manager in managing business needs through weekly reports and Quarterly Business Reviews

Qualifications:

Your Experience 5+ years of IT-related experience3+ years of cyber security-related experience Self-driven with ability to work autonomously Excellent written and verbal communication skills in Japanese as this position is required to work with Japanese-speaking clients on a daily basis - the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms to Sr leaders and technical peers Possess ability to read / write in English is mandatory - verbal communication in English is strongly preferred Required strong experience deploying and managing endpoint security products Required strong experience with Microsoft Windows based applications (Installation, troubleshooting, Debugging)Required strong experience with endpoint security. (Antivirus, EDR, DLP)Required experience with SOC operation (Malware analysis, Log analysis, Threat intelligence)Required experience with SOC automation (managing alert, automated playbooks)Detailed understanding of SIEM, log analysis and correlation analysis Ability to effectively manage many different tasks simultaneously Proven project leadership experience; ability to drive organizations and resources to complete required tasks in service of end goals

Our Commitment

We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.