What To Expect
The Remote Support Operations Engineer provides control and monitoring support for specific industrial battery energy storage facilities under the jurisdiction of Tesla and governing bodies. This primarily involves continuously monitoring the site for any abnormalities and deviations from expected operating behavior and expeditiously acting when required, as well as adjusting the control/operating mode of the system as required by the governing bodies. This includes escalating to engineering teams for rapid issue resolution, as well communicating with the governing bodies to notify them of the situation and action plans.

For this position Remote Support Engineers will work a paired graveyard shift position, working 10-hour shifts, 10:00 p.m. to 8:00 a.m, PST, supporting a 24/7 environment. Scheduled shifts are Sunday to Wednesday or Wednesday to Saturday, typically 3 days off. Shift times and coverage will be based on the business need. Conversion to day shift hours is possible when business need changes.

Onsite role: Fremont (Page location), Palo Alto, or Lathrop, CA

What You'll Do

Monitor battery system performance and availability to ensure contractual obligations are being met

Handle after-hours customer escalations via Tesla hotline system

Monitor and respond to alarms annunciated on Tesla’s proprietary monitoring platform, communicating and escalating any issues to engineering and O&M teams

Act as the main point of contact for the governing bodies regarding required shutdowns, or events affecting facility operation

Respond, communicate, and escalate abnormalities with the Tesla’s proprietary monitoring systems, including proposing improvements to increase the effectiveness of the monitoring system

Respond, communicate, and escalate any cybersecurity concerns

Prepare documentation for governing and regulatory bodies, such as NERC, ERCOT, BOA, etc.

What You'll Bring

Capable of working in a 24/7 environment, working 10-hour shifts, including weekends

Experience in a customer service environment

Grasps basic concepts of electricity (AC/DC, current, voltage, resistance, power, etc.), and interpret electrical single line diagrams

Experience using Microsoft Word, Microsoft Excel

Excellent written and verbal communication skills

Ability to independently make decisions, and escalate when necessary

Enthusiasm for green technology

Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Medical plans > plan options with $0 payroll deduction

Family-building, fertility, adoption and surrogacy benefits

Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA

Healthcare and Dependent Care Flexible Spending Accounts (FSA)

401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

Company paid Basic Life, AD&D

Short-term and long-term disability insurance (90 day waiting period)

Employee Assistance Program

Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays

Back-up childcare and parenting support resources

Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

Weight Loss and Tobacco Cessation Programs

Tesla Babies program

Commuter benefits

Employee discounts and perks program

Expected Compensation

$35.15 - $51.73/hour + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.