The Account Manager at Nokia plays a pivotal role in driving growth and maintaining strong customer relationships within the Orange account in CT Jordan. This position involves developing strategic opportunities, managing the sales pipeline, and ensuring customer satisfaction by delivering tailored pricing and technical solutions. The manager will collaborate closely with various stakeholders, including C-level executives, while leveraging a deep understanding of Nokia's portfolio to identify expansion opportunities. This role also entails overseeing bid management and coordinating project delivery to meet customer expectations, making it essential for achieving account growth and success.

Must-Have:

• Account planning – ability to develop account strategies and growth plans
• Financial management
• Strong financial management skills with a focus on revenue targets
• Customer management
• Expertise in customer relationship management, particularly with senior executives
• Technical knowledge
• Solid understanding of Nokia’s portfolio, including: Wireless: 4G/5G RAN, Massive MIMO
• Core Networks: Packet Core, IMS, Cloud Core
• Transmission: IP, Optical, DWDM
• Enterprise: Cloud, Storage, Data Centers
• Commercial & bid management – experience in developing pricing strategies, contract negotiation, and leading RFPs and tenders.

Nice-To-Have:

• Project coordination experience in network rollout and expansion

• Familiarity with delivery milestones and customer acceptance processes

• Skills in managing service escalations and SLA adherence

• Knowledge of emerging technologies and market trends

• Experience working with cross-functional teams, including pre-sales and solution architects

• Develop and implement opportunity and offer strategies to drive growth.

• Qualify opportunities and maintain updated funnel data and order intake forecasts.

• Prepare customer-specific pricing proposals and documentation.

• Engage with customers to foster strong relationships and ensure satisfaction.

• Negotiate and finalize contracts and purchase orders.

• Track KPIs related to account performance and customer satisfaction.

• Identify and pursue expansion opportunities within the account.

• Collaborate with internal teams, including pre-sales and solution architects, to align solutions with customer needs.