The NI IP TEC Engineer is a highly skilled technical expert responsible for mastering the supported products, from low-level implementation details to application-level behaviors. This role requires deep technical knowledge, problem-solving expertise, and the ability to confidently represent and advocate for the product in various technical discussions.

You have:

• Bachelor’s degree in computer engineering, Electrical Engineering, Computer Science, or equivalent experiences
• Must have excellent verbal and written communication skills and the ability to drive customer calls.
• Strong analytical and hands-on experience in troubleshooting software or network problems.
• Working knowledge of TCP/IP routing protocols, IP/MPLS protocols, L2/L3 EVPNs, Spine/Leaf data center architecture, etc.

It would be nice if you also have:

• Certifications such as SRC, CCNA/CCNP, and/or JNCIA/JNCIS
• Nokia products experience (e.g., 7750SR, 7250 IXR, VSR, SRLINUX, FSS/EDA)
• Experience with a scripting language, i.e., XML, and Python
• Experience with Cloud solutions (Linux, KVM, Open Stack, Kubernetes)
• Previous Nokia intern or co-op experience.
• Serve as a technical interface to regional TACs, Customer Account Teams, Business Units, R&D, and Product Management.
• Troubleshoot and resolve complex product installation and performance issues using established methods and creative solutions.
• Track, document, and report problem status, resolutions, and system reliability findings.
• Stay current on new product features and releases through ongoing engagement with R&D and Product Management.
• Support test/evaluations, NPIs, and network architecture initiatives; develop internal/external tools and conduct customer workshops.
• Coordinate customer upgrade programs; create technical notes and field alerts; provide global 24/7 emergency support.
• Lead beta product knowledge delivery and collaborate with regional centers to develop release workshops for internal teams.
• Travel up to 10% annually as required.