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Customer Technical Project Manager

Nokia

Customer Technical Project Manager

Nokia

New Zealand, NZ

·

On-site

·

Full-time

·

2mo ago

Required Skills

AWS

The CTPM manages specific project where Nokia delivers a solution taking technical accountability and responsibility as End-to-End owner to:

  • ensure that the internal teams, 3rd party teams and customer teams (Planning/ Engineering, Operations, Security, IT etc.) are ready with all dependencies addressed for upcoming project tasks

  • work with 3rd parties (SI e.g., Microland, Wipro or Solution Provider, e.g., Red Hat, AWS) on technical dependencies and deliverables

  • be the SPOC for internal technical escalation towards heatmap, S&C, PLM on product issues, dimensioning, roadmap items, etc

  • take full accountability for the technical solution from design and integration up to acceptance and handover to operations reporting to CDL/PD

  • leads the customer technical meetings, in weekly/ monthly governance meetings during the implementation period, drives the technical project execution (through different project streams) and provides solutions to eliminate risks.

  • identify, track, manage and mitigate technical risks arising out of internal or external (customer or 3rd party) dependencies

  • identify CRs, develop solution, costing and timeline for these CRs, taking the lead in customer clarifications until the CR is issued by customer

  • work closely with CA (and CTL if applicable) to coordinate answers to unresolved technical issues, RCAs and drawn in technical support, involving necessary engineering teams and technical support when required.

  • track pre-C3 necessary for the project scope, including those identified during the project design phase, with continuous follow-up with PLMs and domain leads

  • 12+ years experience in Telco/IT industry

  • Excellent technical and communication skills

  • Strong customer orientation; team player

  • Technical business acumen

  • Leadership skills, situational adaptability and decision ability

  • Consulting skills, ability to identify and influence new opportunities and change requests

  • Fluent in written and spoken English

  • Experience in complex projects with cross domain, E2E technology areas (atleast 12 years of experience)

  • Experience in 4G/5G/IMS/DO Telco networks - combination of Packet Core, IMS, SDM, DO and Cloud Infra

  • Good understanding of IP Fabric, SDN, OSS and BSS

  • Good communication skills with ability to have conversation with Planning & Engineering Heads, Operations Heads

  • Good understanding of presales aspects like scoping, estimation, and risk management

  • Ability to take responsibility and coordination and lead technical issues across domains and other BGs

  • Able to work and produce targeted results with minimal supervision

  • Self-starter - able to demonstrate strong sense of business ownership and leadership

  • Motivated by, and committed to meeting challenging individual and team deadlines

  • Independent and self-directed

  • Ability to create order in an unstructured environment

  • Configuration and change management experience

  • Solid understanding in system engineering and integration methodologies

  • Understanding of operator business drivers and technology

  • Technical Project management experience

  • Strong customer interaction skills

  • Excellent written and verbal communication skills in English

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About Nokia

Nokia

Nokia

Public

Nokia Corporation is a Finnish multinational telecommunications, information technology, and consumer electronics corporation, originally established as a pulp mill in 1865.

10,001+

Employees

Espoo

Headquarters

Reviews

3.6

25 reviews

Work Life Balance

3.8

Compensation

2.7

Culture

3.9

Career

2.9

Management

2.8

65%

Recommend to a Friend

Pros

Good work-life balance and flexible schedules

Strong company culture and nice people

Excellent benefits and learning opportunities

Cons

Low salary and compensation issues

Limited growth and career opportunities

Frequent leadership changes and lack of direction

Salary Ranges

22 data points

JG10

JG11

JG12

L6

L7

Principal/L7

VP

Director

JG10 · Product Manager JG10

0 reports

$178,200

total / year

Base

-

Stock

-

Bonus

-

$151,170

$205,230

Interview Experience

7 interviews

Difficulty

2.7

/ 5

Duration

14-28 weeks

Offer Rate

57%

Experience

Positive 14%

Neutral 72%

Negative 14%

Interview Process

1

Application Review

2

Technical Phone Screen

3

Technical Interview

4

HR Interview

5

Team Matching

6

Offer

Common Questions

Coding/Algorithm

Technical Knowledge

Behavioral/STAR

System Design

Past Experience