Job Summary

As a Professional Services Engineer within our global 24x7 Storage Operations team, you'll play a pivotal role in supporting Platform and Managed Services customers worldwide. You'll work alongside talented professionals, providing Level 3 support that includes incident response, service requests, problem management, infrastructure improvements, and ONTAP upgrades. This position offers a hybrid work environment with opportunities for professional growth and skill development across cutting-edge technologies.

Job Responsibilities

• Deliver Level 3 technical support for Net App storage environments, resolving complex incidents and service requests with high visibility and customer impact
• Deploy, administer, and troubleshoot Net App storage systems (ONTAP and 7-Mode), including performance optimization and firmware/OS upgrades
• Manage and maintain storage protocols, SAN fabric switches, cluster switches, and related infrastructure components
• Implement and support Net App cloud and hybrid solutions, including Cloud Volumes ONTAP, Storage Grid, and FSx

N for ONTAP:

• Serve as an escalation point and technical lead for delivery teams, tracking project status and ensuring successful outcomes
• Build strong relationships with customers and stakeholders through clear communication, documentation, and knowledge transfer
• Contribute to continuous improvement initiatives, including disaster recovery testing and infrastructure enhancements

Job Requirements

• 5+ years of applicable experience in storage engineering, infrastructure support, or related technical roles
• Hands-on expertise with Net App storage technologies, including snapshots, Snap Mirror, deduplication, provisioning, and performance tuning
• Strong knowledge of storage protocols (CIFS, NFS, iSCSI, Fibre Channel) and SAN/NAS environments
• Experience with virtualization and compute technologies such as VMware v Sphere, Cisco UCS, or Flex Pod
• Proficiency in Windows Server or Linux system administration
• Excellent customer communication skills with the ability to explain technical concepts clearly
• Understanding of ITIL processes, including incident, problem, and change management
• This role works on a shift pattern, so the ability to work effectively in a 24x7 global support environment across multiple shifts is essential