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Position Snapshot

• Location: Nespresso Italy – Milan (Assago) Headquarters
• Education: Undergraduates or graduates in Engineering or Economics
• Contract: Full-time internship (6 months)
• Start date: April 2026

Position Summary
We are looking for a motivated and curious intern to join the Nespresso After Sales team.
The candidate will support B2C After Sales activities, with a strong focus on performance governance, KPI monitoring, and process optimization for machine maintenance and repair services.
They will also contribute to the day‑to‑day management of technical issues, ensuring the highest service levels for our customers and collaborating closely with our Service Partners.

A Day in the Life of the Stage After Sales Nespresso:

• Monitor After Sales KPIs and ensure high service levels by following up on cases, identifying gaps, and taking appropriate corrective actions.
• Analyze reports and performance data from Nespresso After Sales Centers to support decision‑making.
• Automate performance and cost‑related analyses to improve efficiency and data reliability.
• Prepare reports, dashboards, and presentations related to Service Partner performance and operational KPIs.
• Support continuous improvement initiatives, contributing to enhancements of existing processes and participating in lean re‑engineering projects in collaboration with Customer Relationship teams.
• Work closely with suppliers and Service Partners to collect information, solve operational issues, and ensure alignment on performance.
• Provide hands‑on support to the After Sales team on daily operational tasks, maintaining a proactive, solution‑oriented approach.
• What Will Make You Successful
• Curiosity and a genuine interest in understanding processes in a dynamic and complex After Sales environment.
• Strong analytical mindset and solid problem‑solving skills.
• Clear and effective communication skills, with the ability to collaborate with multiple stakeholders.
• Positive, proactive attitude and team spirit.
• Good knowledge of Microsoft Office (Excel with macros, PowerPoint); Power BI is a plus.
• Fluency in English.

Our Selection Process
Step 1: Meeting with HR – Talent Acquisition → motivational and attitudinal assessment
Step 2: Meeting with the Business (reference tutor) → technical deep dive
Step 3: Feedback

Who We Are, What We Believe In
We are Nestlé. We are the Good food, Good life company.
Good food, Good life is our promise and our daily commitment. It is only thanks to our people that we can make a difference: we call them Good People.
At Nestlé, we believe that recognition, inclusion and the valorization of diversity help us grow — as individuals and as a company. This is why we promote a work environment, a culture and a leadership model that ensure equal opportunities for everyone at every organizational level.
Here at Nestlé, you can also join our Emotional Communities: cross-functional groups of colleagues who work together to spread a corporate culture that allows everyone to express their passions and identities freely. LGBT+, Gender Balance, Young, Disability, Volunteering, Green and Multiculturalism are just some of the communities you can be part of.
Diversity is a fact. Inclusion is a choice — and we choose to be inclusive.