Impound Coordinator - On-Site - Dallas, Texas at Motorola Solutions

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

SCM is a Skip Tracing, Forwarding, Data Skip and Impound division of Motorola Solutions. We are a full-service recovery operation, connecting lenders and repossession agents to facilitate quicker and more compliant recoveries. Our technology is nothing without the people behind it. At SCM we believe in rewarding our hardworking employees with competitive compensation, full benefits and future growth opportunities within our organization.

Job Description:

NOTE: This posiiton is not remote and is on-site in Dallas, Texas. This position has a 1 day work from home after training.

We are seeking an experienced Impound Coordinator who are assigned to actively work with field agents and impound locations to secure units for our clients. This position is responsible for locating bank & finance customers and vehicles subject to repossession nationwide. This is solely an office position and not a remote position.

• Impound Coordinators review impound accounts for pick up / opposition, and assign vehicles for repossession.
• Review charges assessed by impound lots and repair shops to ensure compliance with state and local laws.
• Maintain effective communication with repossession agents, collection and other internal departments.
• Service inbound calls in accordance with guidelines provided.
• Properly document all account activity in the system of record.
• Utilize several internal/external business applications and technology to perform routine line of business of activities

Desired Skills:

• Strong communication skills and assertive phone skills to give clear and concise direction.

• Experience interacting with business clients via phone/email

• Strong multi-tasking and organizational skills

• Working knowledge of websites and protocol involving Impounds and state requirements

• Collections, asset recovery or credit experience would be beneficial

• Strong attention to detail

• Professional appearance and demeanor

• High level of experience using G-Suite, MS Office and related applications

• This is solely an office position and not a remote position

Preferred Qualifications:

• Minimum 1 year Impound related experience

Target Base Salary $41,600 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements:

• 1 year of work experience in customer service

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position

Travel Requirements:

None

Relocation Provided

None

Position Type:

Experienced

Referral Payment Plan:

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.