In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities.

This is a Cyber Security Operations position at Associate level, which is part of the job family responsible for monitoring, detecting, and responding to security incidents to ensure the organization's systems and data are protected from actual and potential threats or breaches.

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

Fraud Operations Overview

Fraud Operations, part of the Cyber Data Risk & Resilience Division, plays a critical role in protecting the Firm from internal and external fraud threats. We deliver best‑in‑class operational solutions by aligning people, processes, and technology to ensure the Firm remains safeguarded from fraud risk.

Within Fraud Operations, the Fraud Alerts team serves as the Firm’s first line of defense, monitoring suspicious activity across the Wealth Management, ETRADE, and crypto businesses. A key part of the team’s mission is the rapid investigation of high‑risk transactions — particularly funds transfers — while acting as subject matter experts in payment fraud. The team also partners globally with internal stakeholders to strengthen controls, provide fraud training, and ensure adherence to Firm expectations on secure payment execution.

Job Responsibilities

• Monitor and investigate real‑time fraud alerts for the Wealth Management, ETRADE, and ISG businesses.

• Respond to fraud incidents in accordance with established playbooks.

• Assess and enhance the effectiveness of fraud alerting models and processes.

• Investigate real‑time money movement, non‑money movement, trading, and crypto account activity to prevent fraud, abuse, or unauthorized access.

• Support new product launches involving crypto payments, wallets, and blockchain integrations, ensuring fraud cases are reviewed and resolved within SLA timelines.

• Contact clients directly to verify flagged crypto transactions and address potential unauthorized activity.

• Stay current on emerging crypto fraud trends, including phishing, wallet hijacking, and smart‑contract‑related risks.

• Collaborate with Compliance, Legal, Cybersecurity, and other stakeholders to resolve confirmed fraud events.

• Identify and escalate new fraud patterns, process gaps, or control weaknesses to management.

• Cross‑train across operational support functions to ensure seamless coverage and continuity.

• Adhere to departmental and Firm‑wide policies, including crypto‑specific regulatory requirements.

• Draft, update, and maintain operational procedures.

• Participate in governance forums and deliver reporting to senior management.

Qualifications

• 3-5 plus years of experience in fraud investigations or break investigations.

• Broad understanding of fraud types, behaviors, and red‑flag indicators.

• Data analytics experience is a plus.

• Ability to perform under pressure when managing urgent, high‑risk payment investigations.

• Strong communication skills and confidence in challenging processes and controls when needed.

• Analytical, detail‑oriented, and methodical with a proactive, self‑driven work ethic.

• Capable of working independently and collaboratively to achieve goals.

• Inquisitive mindset and strong problem‑solving abilities.

• Excellent attention to detail and accuracy.

• Exceptional written and spoken English communication skills.

We have a track record of innovation and passion for unlocking new opportunities, we help our clients raise, manage and allocate capital. We do this by offering a wide range of investment banking, securities, wealth management and asset management services.

All that we do at Morgan Stanley is driven by our five core values: do the right thing, put clients first, lead with exceptional ideas, commit to diversity and inclusion, and give back. These aren’t just beliefs, they guide the decisions we make every day, ensuring we do what's best for our clients, communities and more than 80,000 employees around the world. And at the core of our success are the people who drive it - relentless collaborators and creative thinkers who are fueled by diverse thinking and experiences.

Wherever you are in our 1,200 global offices, you’ll have the opportunity to work alongside the best and the brightest in an environment where you are empowered to achieve your full potential. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.

Morgan Stanley Salt Lake has been rooted in the community since 1997 and supports the Firm’s global Wealth Management, Operations and Technology divisions. With the recent acquisitions of ETRADE and Solium, Morgan Stanley super-charged its Wealth Management and Corporate and Institutional Solutions businesses to deliver a first-class experience for investors, traders and institutional clients and participants. Our talented teams have established strategic centers of excellence and earned multiple awards, including J.D. Power Customer Service Certification for more than 5 years.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).