The Americas Employee Experience (EEx) team is the face of HR to employees across the region, supporting the full employee lifecycle and partnering with leaders to deliver a consistent, positive experience.

We support employees across four key countries: United States, Canada, Brazil, and Mexico, with dedicated EEx Managers for each region. While Brazil and Mexico are primarily supported by a regional partner based in Brazil, our team regularly collaborates across borders to share best practices and provide coverage when needed.

This role will focus on supporting the Product & Technology and Global Security Office business units in the U.S. and Canada, serving as the primary point of contact for employees and managers, while partnering closely with peers across the Americas team.

The Americas EEx team is led by the Senior Director, Regional Employee Experience, who oversees both Compliance and EEx, and is composed of three Senior EEx Managers aligned to major business units. This position reports directly to the Senior EEx Manager supporting Product & Technology and Global Security Office, ensuring alignment with MongoDB’s commercial priorities and leadership expectations.

Summary

MongoDB is hiring an Employee Experience (EEx) Manager to join our Americas EEx team as a key individual contributor. This role will be aligned to our Product & Technology and Global Security Office business units and act as the primary point of contact for escalated employee questions, performance management support, and employee relations matters.

You will partner closely with HRBPs, Recruiting, Total Rewards, HR Operations, and Workplace to ensure a seamless employee experience across the full lifecycle; from onboarding through offboarding. The ideal candidate thrives in a high-growth, fast-changing environment, brings sound judgment to sensitive situations, and has strong knowledge of employment practices within the U.S. and beyond.

We are looking to speak to candidates who are based in Austin or New York City for our hybrid working model.

Key Responsibilities

Employee & Manager Support:

• Serve as the primary HR point of contact for assigned P&T and GSO business units

• Support onboarding, transfers, promotions, and offboarding processes to ensure a smooth employee experience

• Respond to and resolve escalated employee questions and concerns with empathy and urgency

Performance & Development:

• Partner with HRBPs to coach managers on setting expectations, delivering feedback, and addressing performance challenges

• Support delivery of performance calibration processes

Employee Relations

• Investigate employee concerns and complaints, gather facts, and recommend fair, consistent resolutions

• Facilitate difficult conversations and mediate disputes to maintain a respectful and inclusive workplace

Process & Program Partnership:

• Collaborate with global EEx and HR Operations to improve HR processes and ensure consistency across business units

• Contribute to manager enablement programs and communications that build capability and support Mongo

DB’s Leadership Commitment framework:

Compliance & Risk Management:

• Maintain up-to-date knowledge of applicable employment laws and HR compliance requirements relevant to the Product & Technology & Global Security Office business units

• Ensure policies, documentation, and employee communications meet compliance standards

Requirements

• Bachelor’s degree in HR, Business, or related field with 5–7 years of HR generalist or employee relations experience

• Strong understanding of U.S. employment law; ability to apply principles in a business-unit context

• Demonstrated ability to coach managers, navigate sensitive employee issues, and balance business needs with fairness

• Exceptional communication and relationship-building skills; able to influence without authority

• Experience supporting product and technology organizations and high-growth technology environments strongly preferred

• Ability to handle confidential information with discretion and operate with a high degree of integrity

• Comfortable working independently while collaborating across global teams

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 1273352424

MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.

MongoDB’s base salary range for this role in the U.S. is:$62,000—$121,000 USD