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Mondelez
Mondelez

Global snacking company

TA Process & Technology Lead

职能运营
级别Lead级
地点Santa F, Mexico
方式现场办公
类型全职
发布2个月前
立即申请

必备技能

Excel

Project Management

Customer Service

Job Description

Are You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It Matter.

You manage the in-house operations in the Mondelēz International Digital Services Center to ensure impeccable service delivery that satisfies service level agreements and meets productivity and efficiency targets, emphasizing timely, accurate and complete transaction handling and excellent customer care.

How you will contribute

You will manage the employee services community in the service center and onshore in countries and manage the relationships between delivery teams and internal customers. To excel in this role, you will report on service-center performance and lead reviews with the functional leadership team and key stakeholders. In addition, you will contribute to global service management agenda and integrate our global scale using simplified and standardized processes and technologies. As part of this job, you will oversee the employee services center’s annual budget; handle local change requests and follow the global employee services governance framework to keep local documentation updated and compliant; manage suppliers delivering services for the processes; and identify service improvements to continuously improve the quality of the service provided. As a people leader, you will training employees and lead, coach, motivate, train and inspire direct reports to deliver the employee services agenda.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

  • Managing people and relating well with all center colleagues
  • Being a team player with demonstrated excellence in communication, interpersonal, and customer service skills
  • Managing a shared service or BPO delivery center regionally in a global organization
  • Managing vendor relationships
  • Project management with experience managing large-scale projects
  • Data analysis with a focus on accuracy and attention to detail
  • Multi-tasking, problem solving and managing fluctuating workloads
  • Building relationships, motivating, educating, and mentoring
  • Taking initiative

More about the role:

-English: advanced (must)

-Spanish: advanced (must)

-Portuguese: desirable

-Experience in a Talent Acquisition position (desirable)

-Strong project management experience (Process redesign).

-Really high interest in techology (Manage tech deployment projects).

-Good analytical mind, connect data to insights.

-Strong stakeholder management & influence

No Relocation support available

Business Unit Summary

Our Latin America region is comprised of four Mondelez International business units: Brazil, México, Southern Cone (which includes Argentina, Uruguay and Paraguay) and WACAM (which includes 12 South American countries and the U.S. territory of Puerto Rico); and one stand-alone market: Venezuela. We have approximately 20,000 passionate employees who put in all their energy, hearts and souls to create, market and sell our global iconic brands and beloved local jewels such as Lacta, Field and Terrabusi among others. We are known for our resilience and good humor and live our purpose with passion and commitment.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular

Service Operations (Delivery)

Global Business Services:

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关于Mondelez

Mondelez

Mondelez

Public

Mondelez International, Inc. is an American multinational confectionery, food, holding, beverage and snack food company based in Chicago. Mondelez has an annual revenue of about $26.5 billion and operates in approximately 160 countries.

10,001+

员工数

Chicago

总部位置

$84B

企业估值

评价

10条评价

3.6

10条评价

工作生活平衡

3.2

薪酬

3.5

企业文化

3.8

职业发展

2.8

管理层

2.9

65%

推荐率

优点

Supportive management/team

Good work-life balance and flexible hours

Excellent health benefits

缺点

Poor management communication/lack of support

High pressure/fast-paced work environment

Limited career advancement opportunities

薪资范围

35个数据点

Junior/L3

Mid/L4

Senior/L5

Director

Junior/L3 · FOCUSED IMPROVEMENT ENGINEER

1份报告

$100,000

年薪总额

基本工资

$87,635

股票

-

奖金

-

$100,000

$100,000

面试评价

3条评价

难度

2.7

/ 5

时长

14-28周

录用率

33%

体验

正面 33%

中性 67%

负面 0%

面试流程

1

Application Review

2

Phone/HR Screen

3

Technical/Skills Assessment

4

In-Person/Final Interview

5

Offer Decision

常见问题

Technical Knowledge

Past Experience

Behavioral/STAR

Role-Specific Skills

Safety Procedures