Overview
Acts as the voice of the customer/partners from feedback tools and systems with minimal guidance from more experienced peers. Contributes to identifying and/or translating customer/partner problems into industry solutions. Focuses on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience with minimal guidance. Contributes to the identification, escalation, and mitigation of blockers using appropriate tools. Delivers solutions in line with company methodologies with minimal guidance from more experienced peers. Identifies new opportunities for Consumption, Usage & Unified expansion at scale with minimal guidance. Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record with minimal guidance from more experienced peers. Leverages market insights and demand signals. Contributes to virtual teams using knowledge of Microsoft architectures and their context in the competitive landscape. Identifies gaps that enable solutions to scale across customers with minimal guidance from more experienced peers.

Responsibilities:

Business Impact & Delivery Excellence

• Execute work in line with Microsoft operational excellence standards, tools, and governance across all sales and delivery stages.
• Collaborate cross‑functionally with Microsoft, customers, and partners to deliver on strategy, drive satisfaction, and achieve business outcomes.
• Identify, escalate, and mitigate technical and business risks, prioritising work to align with customer impact and business goals.
• Proactively remove delivery blockers to accelerate solution deployment, value realization, and platform consumption.
• Identify and capture opportunities for usage, consumption, and expansion—particularly Enhanced Solutions—aligned to Microsoft’s value proposition.
• Deliver solutions using Microsoft methodologies (e.g. value‑based deliverables, technical validation, training), ensuring secure, resilient, AI‑enabled, and cost‑optimised architectures.
• Support long‑term customer adoption through change management best practices, contributing to retention and expansion.

Customer Centricity

• Focus on delivering a seamless, connected customer and partner experience.
• Understand customer goals and contribute to defining conditions of success and transformation outcomes.
• Translate customer challenges into industry‑aligned solutions that demonstrate clear business value and ROI.
• Support customer adoption of Microsoft cross‑solution platform strategies.
• Build trusted relationships with technical and business decision makers, bridging technical, security, compliance, and operational requirements.
• Act as the voice of the customer by sharing insights, feedback, and success stories with engineering, product, and internal teams to influence roadmaps and priorities.

Partner Specialisation

• Identify solution‑area market opportunities and guide partners in developing scalable offerings and practices.
• Provide technical enablement and hands‑on support during initial customer implementations.
• Support sales and partner teams with technical pre‑sales activities, proof of concepts, and blocker resolution.
• Drive growth of the partner solution utilization pipeline aligned with revenue objectives.

Technical Leadership & Community Contribution

• Maintain strong technical readiness across solution depth and strategic breadth (e.g. security, resilience, AI).
• Mentor and influence team members through knowledge sharing, upskilling, and accreditation support.
• Contribute to virtual teams and internal communities, sharing architectural insights and best practices.
• Support the development of intellectual property and repeatable delivery models, including emerging AI and Copilot scenarios.
• Participate in internal and external technical communities and events to elevate Microsoft’s technical leadership.
• Identify delivery gaps and contribute to improvements in frameworks, methodologies, products, and processes to enable scalable customer success.
• Show a proven background in the AI and Apps space. With real world experience in AI, models, agents, ML etc. A background in the Apps space e.g. Azure apps, Containerisation, developer tools etc

Qualifications:

Required/minimum qualifications

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field and experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. Additional or preferred qualifications Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field and experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.Experience working in a customer-facing role (e.g., internal and/or external).Experience working on technical projects.Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.