Mc Kesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at Mc Kesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

About the Role

We are seeking a Patient Support Program Supervisor to lead and support a remote case management team within a dynamic contact centre environment. This role is responsible for day‑to‑day people leadership, workforce coordination, quality oversight, and operational support to ensure high‑quality, patient‑focused service delivery.

Reporting to the Manager, the Supervisor plays a hands‑on leadership role—supporting staff performance, coaching new and existing team members, and stepping into case management activities as needed to support workload, escalations, and continuity of care.

This is a 9‑month fixed‑term contract and a fully remote role, supporting patients and programs across Canada.

What You’ll Do:

• Supervise, coach, and support a team of patient support / case management professionals in a contact centre setting
• Actively participate in case management activities (approximately 10% of monthly work time), including escalated or sensitive cases
• Ensure team adherence to policies, procedures, quality standards, and contractual service levels
• Monitor performance, productivity, attendance, and quality metrics; provide timely feedback and coaching
• Complete performance check‑ins, documentation, and formal appraisals in accordance with company guidelines
• Support workforce scheduling activities to ensure appropriate coverage aligned to forecasted demand (including weekdays, and occasional weekends/holidays as required)
• Identify trends related to scheduling, attendance, or performance and escalate recommendations to the Manager
• Support onboarding and training of new hires through coaching, call monitoring, shadowing, and knowledge reinforcement
• Collaborate with Quality Assurance, Workforce Management, and program stakeholders to address risks, incidents, and process improvements
• Promote patient safety, service integrity, professionalism, and a culture of accountability and respect
• Assist with basic technology troubleshooting and support team adoption of contact centre systems and tools

Basic Requirements:

• Minimum 3 years of relevant professional experience, including demonstrated leadership or supervisory responsibilities
• Experience leading or supporting teams in a contact centre, patient services, healthcare support, or customer service environment
• Experience monitoring performance, coaching employees, and supporting day‑to‑day operations
• Strong verbal and written communication skills
• Ability to lead in a fast‑paced environment with fluctuating service demand

Preferred Skills / Experience:

• Previous experience in patient support programs, case management, reimbursement, or specialty healthcare services
• Experience with workforce scheduling, staffing coordination, or call‑centre operations
• Familiarity with quality monitoring, call listening, or service audits
• Experience supporting remote or hybrid teams
• Proficiency with contact centre technologies and Microsoft Office (Excel, Outlook, Teams)
• Bilingualism (English/French) is considered an asset

Work Location & Requirements:

• Fully remote role (home‑based within Canada)
• Standard operating hours typically fall between 8:00 a.m. – 8:00 p.m. (Monday–Friday), with occasional weekend or holiday coverage as required
• Prolonged periods of computer and phone use

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$74,200 - $123,600

Mc Kesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by Mc Kesson are using Mc Kesson’s (or affiliated entities, like Cover MyMeds or Rx Crossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

Mc Kesson Talent Advisors will never solicit money or credit card information in connection with a Mc Kesson job application.

Mc Kesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that Mc Kesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

Mc Kesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Mc Kesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [Disability_Accommodation@Mc Kesson.com](mailto:Disability_Accommodation@Mc Kesson.com) or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

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