About Us

At Mastercard, we're powering economies and empowering people, building ​ a sustainable economy where everyone prospers.

Size: 10000+ employees
Industry: Consulting, Financial Services, Technology, Fintech

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Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Risk Management

• Manager, Vocalink Product and Customer Account Management
• First Line Risk Management

Overview:

This is an opportunity to be part of the Product and Customer Account Management function in Vocalink Limited, the UK company that enables the payments of 90% of salaries, 70% of utility bills, most ATM transactions and every cheque cleared in the UK.
The successful candidate will become part of a high functioning team, dedicated to delivering a robust, secure and resilient service to 60+million citizens every day with transactional volume of 13 billion a year and total annual transactional value in excess of £10 Trillion.
Vocalink products include Bacs Direct Credits, Bacs Direct Debits, Faster Payments, the LINK ATM network for cash withdrawals, and the Image Clearing Service (ICS) that supports cheque clearing.

• You will report to the Vocalink Risk Director
• Commercial Services, and work closely with other Product and Customer Account Management team members.
  Role
  In this role, you will be responsible across Vocalink Product and Customer Account Management for strengthening our risk governance, risk culture and risk change. You will also participate in the wider Vocalink Risk Champion community and will be asked to keep an eye on Audit issues. Responsibilities include:
• Risk Governance
  o Report on and maintain (i.e. "hold the pen") Product and Customer Account Management's key risk information in VLL's system of record in a timely and accurate manner. Key risk information includes Risks and associated Controls, Issues and Actions, Policy Exceptions, Risk Events, Risk Escalations, Risk Acceptances and relevant Risk Appetite Statements & Metrics / Key Risk Indicators.
  o Support the Risk Owners to discharge and demonstrate their risk management responsibilities (e.g. risk reviews, execute risk committee actions, define treatment plans, issues management & escalations, policy exceptions, etc).
  o Represent the function's views and interests in relevant risk governance meetings and working groups.
  o Facilitate and input to risk reviews, RCSAs and assurance activities with relevant 1st, 2nd and 3rd Line teams.
• Risk Culture
  o Support colleagues within the function to embed risk management policies and processes into BAU operations.
  o Act as the first point of call on risk management matters for colleagues in the function.
  o Promote "think risk" culture within the function through risk discussions and enhancements to risk management practices.
• Risk Change
  o Participate in risk related changes (operational or technology related) at the functional level from either transformation e.g. Open Pages or BAU changes e.g. risk policy changes.

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o Collaborate with other VLL functions on cross functional risks and the transfer of risks from one register to another.In addition, you will:

• Provide a monthly update of the function's key risk information to your Risk Owner(s) in the format that is agreed with them e.g. meeting / report etc. to ensure the function's key risk information recorded in VLL's system of record is no more than 1 month out of date. (Key risk information includes Risks and associated Controls from RCSAs, Issues & Actions, Treatment Plans, Policy Exceptions, Risk Events, Risk Escalations, Risk Acceptances and relevant Risk Appetite Statements & Metrics / Key Risk Indicators.)• Support Product and Customer Account Management's Risk Owners to adhere to the Risk Escalation process so that material risks and appetite breaches are escalated in a timely and accurate manner.

About You You are likely to have the following technical experience:

• Experience in risk management and an awareness of Vocalink's risk environment• An understanding of Vocalink's core products• Knowledge of Vocalink Limited and the UK payments business• Understanding of working in a stakeholder environment that includes a variety of customers and regulators You are likely to have the following personal attributes:
• A strong team player with ability to manage stakeholders at all levels.
• Ability to articulate clearly and concisely to a broad range of stakeholders.
• Ability to quickly understand, assess, simplify, and articulate complex business and technical challenges/solutions.
• Attention to detail.
• Problem solving ability, with excellent analysis and deductive skills.
• High energy, comfortable with uncertainty, and able to function under pressure to meet tight deadlines.
• Ability to thrive and effectively collaborate in a dynamic, fast-paced, team environment.
• Proactive self-starter who is able to work independently.
• Be someone who embodies the Mastercard Way.

Corporate Security Responsibility:

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Client-provided location(s): London, United Kingdom

Job ID: Mastercard-22331_R-237572

Employment Type: OTHER

Posted: 2025-08-15T19:26:14
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Perks and Benefits

Health and Wellness

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• FSA
• FSA With Employer Contribution
• HSA
• HSA With Employer Contribution
• Fitness Subsidies
• On-Site Gym
• Pet Insurance
• Mental Health Benefits
• Virtual Fitness Classes
• Health Reimbursement Account

Parental Benefits

• Birth Parent or Maternity Leave
• Non-Birth Parent or Paternity Leave
• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources
• On-site/Nearby Childcare
• Adoption Leave

Work Flexibility

• Flexible Work Hours
• Remote Work Opportunities
• Hybrid Work Opportunities

Office Life and Perks

• Commuter Benefits Program
• Casual Dress
• Happy Hours
• Snacks
• Company Outings
• On-Site Cafeteria
• Holiday Events
• Some Meals Provided

Vacation and Time Off

• Paid Vacation
• Paid Holidays
• Personal/Sick Days
• Leave of Absence
• Volunteer Time Off

Financial and Retirement

• 401(K) With Company Matching
• Performance Bonus
• Relocation Assistance
• Financial Counseling
• Stock Purchase Program
• 401(K)
• Company Equity

Professional Development

• Tuition Reimbursement
• Promote From Within
• Mentor Program
• Access to Online Courses
• Lunch and Learns
• Internship Program
• Work Visa Sponsorship
• Leadership Training Program
• Associate or Rotational Training Program
• Shadowing Opportunities

Diversity and Inclusion

Employee Resource Groups (ERG)

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