Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Business Analysis

Overview:

The Global Business Solutions Center (GBSC), Strategy, Data & Insights team is built upon strong contributors with leadership abilities, consulting mindsets, and strong project management skills. The group acts as an internal consultant supporting the Shared Services Organization, which today supports four primary verticals: Finance, People & Capability, Sales & Marketing, and Legal, Franchise & Integrity.

We’re seeking a highly skilled and motivated Manager, Business Analysis to join our team. The Manager, Business Analysis plays a critical role in building and scaling an insights- driven organization. This role sits at the intersection of business strategy, data, and storytelling—translating complex data into clear, actionable insights that inform leadership decisions and drive measurable business outcomes. The Manager will lead a team of business analysts focused on insight development, narrative construction, and decision enablement, moving the organization beyond reporting toward proactive, strategic storytelling. This is a role for builders and collaborators—people who love blank slates, freedom to innovate, and helping teammates succeed.

Role
Responsibilities and tasks for the Manager, Business Analysis:

• Lead and develop teams through formal supervision, coaching, performance management, and resource planning to ensure effective delivery and professional growth

• Drive efficiency and continuous improvement by tracking initiative success, refining processes, and implementing new methods and analytical approaches

• Partner with stakeholders to define business needs and deliver data-driven insights that inform decision-making and strategy

• Design and deliver high-impact analyses, dashboards, reports, and ad hoc insights using quantitative, qualitative, and secondary data sources

• Apply advanced analytics techniques—including data modeling, statistical analysis, and predictive methods—to translate complex data into actionable recommendations

• Lead complex initiatives and manage escalations, providing guidance on highly complex analytical and business challenges

• Continuously learn and apply new technologies, frameworks, and tools to improve team productivity.

• All About You

• Undergraduate degree in Finance, Economics, Statistics, Mathematics or Business Administration.

• Graduate degree in Finance, Statistics, Analytics or Data is desired.

• Advanced knowledge of R, Python, SQL, Tableau, and Power BI.

• Prior experience as a People Leader of analytical teams.

• Strong problem-solving skills and collaborative mindset.

• Prior experience in Analytics or BI roles analyzing large sets of data and communicating key results to technical and non-technical stakeholders.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.