Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Analyst, Franchise Services

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview:

Franchise Services is a Global team, looking for an analyst to support critical data and analytical capabilities that drive several Franchise Services programs and functions, including (but not limited to):

• Franchise analytical support
  o Support the data and analytical needs of the Franchise organization to optimize customer performance, drive revenue, identify Mastercard product and service opportunities and support oversight programs that secure the payments network
• Franchise Management Program (FMP) expansion
  o Customer operational metrics, benchmarking, and candidate selection for performance optimization
• Service Provider Risk Management Program (SPRMP) strategy
  o Analysis of internal customer and service provider data and activity to risk manage the service provider ecosystem and prioritize high risk candidates for remote / onsite reviews
• Value Quantification and Referrals strategy
  o Quantification and reporting on the value of Franchise Services Programs
  o Quantification and reporting on the value of Program Referrals to other partners and stakeholders within the organization

Role / Responsibilities:

• Performs routine analysis of team metrics and data for use in performance reporting and business improvement initiatives
• Successfully and independently resolves complex requests or issues by using non-routine analysis or solutions
• Provides general team analytical support, including handling of Ad-hoc requests from other teams in Franchise, and management, development and delivery of production and self-service style reports
• Reviews customer and stakeholder feedback to evaluate and implement process and reporting enhancements
• Supports successful management of FMP and SPRMP, while developing in-depth expertise in those areas
• Assists with the expansion of FMP Remote Reviews, including creation of new modules and content in Qualtrics system
• Maintains strong understanding of service provider operational practices, products, services, innovations, standards, and best practice
• Looks for complementary products, services, and solutions to enhance Remote Referrals process

Core Competencies:

• Passion: Actively seeks responsibility and takes pride in delivering the highest quality results and recommendations to our clients.
• Analytic Excellence: Demonstrates a strong aptitude for structured problem solving and quantitative skills.
• Project Management: Clear interest in project delivery with business clients, and intuition for the way that companies make decisions.
• Communication and Presence: Excellent written and verbal communication skills
• Teamwork: Willingness to work within small teams to produce outstanding deliverables, with a will to win attitude.
• Integrity: Commitment to Mastercard's values of honesty and integrity with a willingness to embrace and learn from our mistakes.
• Diverse Perspective: Brings a unique skillset or approach to the table in every client engagement or internal activity.

All About You:

• Advanced Excel skills, including experience using Power Pivot and MDX Statements
• Advanced Analytics skills, including:
  o Experience dealing with large data sets, creating complex SQL queries and joins, and modeling data
  o Experience with data visualization / dashboarding tools: Power BI, Tableau, Domo, Alteryx
• Strong communications and presentation skills, including the ability to work with people across a matrix organization at all levels
• Ability to influence and engage others under one common goal
• Ability to think outside the box to solve for the unknown
• Ideally:
  o Understanding of financial institution and payment service provider operational structures and practices
  o Understanding of payment service provider categories and functions
• Preferred skills (but not essential):
  o Experience using Qualtrics and / or Salesforce.com
  o Experience working with Hadoop Big Data environments, including Impala, Hive, HDFS
  o Experience using TIBCO Web

FOCUS BI software:

o Experience using IBM Spectrum LSF Job scheduling software
o Experience with high-level programming languages: Python, PHP, or similar
o Understanding of Agile and Product Management Excellent (PME) principles
o Understanding of web and mobile applications

Corporate Security Responsibility:

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.