Senior Product Manager - Technical at Mastercard

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

• Senior Product Manager
• Technical

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview:

• The AI Decisioning Foundation program enables intelligent decision-based products through streaming analytics with the ability to govern these decisions and manage their outcomes with business agility.

• This program leverages business rules & AI engines, a streaming big data cluster, an in-memory data grids, APIs, & UIs to deliver real-time decisions at global scale

• Are you a product leader with technical skills who wants to shape the future of industry-leading services, platforms and products? You can do this and more as Product Manager – Technical at Mastercard.

We are looking for a Senior Product Manager:

• Technical to join our team in the Vancouver office.

• Role

• The Senior Product Manager

• Technical will provide detailed technical analysis of product or application hardware and software to ensure that business and functional requirements can be met.

• Perform analysis of system requirements, elaborate into features and acceptance criteria in an Agile methodology format.

• Possess the aptitude to quickly learn and contribute to our complex platform.

• Proven expertise and experience to flesh out customer needs and business concepts, bring thought leadership and provide clarity of thought, define product & customer metrics and KPI

• Facilitate scoping sessions and lead review sessions of technical requirements/stories.

• Hunger for Systems and Technical knowledge – constantly analyzing and innovating new, better approaches to our systems.

• Ability to design features through prototypes and experiments, decompose requirements into user stories, prioritize the backlog, and work with the engineering teams to ensure implementation of high quality products to your customer

• Identify gaps in requirements and dependencies between teams.

• Understand technical implications and impacts of requirement requests.

• Facilitate technical requirement reviews and joint application design sessions .

• Collaborate with software engineers (developers) to promote user story comprehension.

• Collaborate with quality engineers to ensure expected results.

• Collaborate with stakeholders and product partners

• All About You/Experience

• Excellent written and verbal communication skills

• Ability to communicate effectively with other Product Managers, development teams and the Core Product business teams

• Strong technical analysis skills to drive complex application designs and documentation (Functional \ Technical \ Interface Specifications)

• Able to work independently with minimal supervision

• Experience with agile development methodologies

• Display high degree of initiative & self-motivation with a willingness and ability to learn and take on challenging opportunities

• High energy, detail-oriented and proactive with the ability to function under pressure in an independent environment

• Knowledge and experience of data modelling techniques

• Strong analytical and problem-solving skills

• You are proactive, curious to learn, and eager to crack complex topics.

• Strong attention to detail and quality

• Self-motivated, operates with a sense of urgency

• Experience with estimating work deliverables and managing project status is a plus

• Flexible work hours to accommodate teams in different time zone across the globe

Responsibilities:

• Owns the working backwards document and vision for feature releases
• Identifies gaps and charters new platform capabilities as required
• Makes use of research, user studies, metrics and competitive analysis to understand the platform and business needs for a platform product
• Compares features for competitive review to inform prioritization within a platform product release
• Identifies innovations or performs test and learn experiments to create features that add more business and customer value for a platform product
• Participates with the business in customer research to inform platform product feature needs
• Contributes near-term input (quarterly) for the platform product portfolio and roadmap
• Makes trade-off decisions on platform product features
• Uses runtime metrics of their services in market as a feedback loop in to the backlog and balances the priorities against new feature requests
• Exhibits expertise within platform feature area and coordinates with interdependent teams
• Digests business customer requirements (use cases) and platform requirements for a platform feature set
• Determines release goals for the platform and prioritizes assigned features according to business and platform value, adjusting throughout implementation as needed
• Continuously monitors feature development at the feature level
• Reviews product demo with the development team against acceptance criteria for the feature set
• Stays aligned with GTM plans for the feature set
• Supports and participates in post-launch reviews and ensures feedback is reincorporated into the feature
• Works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues
• Develops and implements new metrics into measurement techniques; works with development teams to develop reports to monitor them
• Independently identifies and researches anomalous performance; escalates findings to senior management
• Coordinates internal forums to collect and identify feature-level development opportunities
• Owns and manages product documentation; enables self-service support and/or works to reduce overhead
• Identifies feature risks from business and customer feedback and in-depth analysis of operational performance; shares with senior leadership
• Establishes a network within the organization; begins to build internal and external networks

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program.

Pay Ranges

Vancouver, Canada: $94,000 - $138,000 CAD