Senior Specialist, Communications at Mastercard

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Communications

Who is Mastercard?
We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Brief Overview of Department:

The Asia Pacific communications team oversees and manages all aspects of communication across the region, including public and employee relations, reputation management, executive positioning and thought leadership, and issues and crisis management. In support of AP regional business objectives, the team sets the strategic communications agenda and drives its execution in collaboration with business units and divisional communication leads in-market.

Context and Scope of Role:

• Contribute to strategic Asia Pacific communications planning across internal and external audiences—including employees, senior customers, regulators, media, industry influencers, and public stakeholders. Ensure all communications are culturally nuanced, locally resonant, and designed to scale across a diverse and complex AP region.

• Design and execute fully integrated, 360 degree go to market communications programs for multiple business units, blending traditional corporate communications with digital marketing and storytelling. Ensure clear, consistent voice across earned, owned, paid, and digital channels—spanning social media, executive and brand platforms, influencer engagement, and visually led content.

• Specific projects / major accountabilities, expected deliverables and timeline

• Drive B2B storytelling through digital, social, and visual-first content, translating complex products, platforms, and technologies into clear, compelling narratives for senior decision makers. Oversee the development of multimedia assets including videos, animations, explainers, data visualisations, executive presentations, and interactive content that bring Mastercard’s value proposition to life.

• Own regional social media and digital amplification strategies for priority narratives, campaigns, and leadership visibility—partnering with marketing and global teams to optimise content for reach, relevance, and engagement across LinkedIn and other priority platforms.

• Partner closely with global, regional, and market stakeholders to deliver aligned, enterprise wide communications that reinforce corporate strategy, accelerate culture change, and showcase business performance, innovation, and thought leadership through strong digital and visual execution.

• Contribute to regional corporate and B2B communications programs that clearly articulate the value Mastercard delivers to customers, partners, governments, and society—using data driven insights, marketing assets, digital storytelling, and modern content formats to differentiate Mastercard in the market.

• Oversee agency and vendor relationships, including creative agencies, social and digital partners, writers, production houses, and consultants. Ensure consistently high quality execution across press materials, integrated campaigns, leadership communications, and digital/AV assets—while managing workflows, approvals, and brand standards.

• Execute high impact regional campaigns where marketing content, creative assets, and visual storytelling are core differentiators—often leveraging Mastercard’s global and regional sponsorships, partnerships, experiential platforms, and digital ecosystems.

• Drive employee engagement and internal storytelling using modern, digital first approaches. Ensure employees clearly understand the company’s strategy, priorities, and their role in delivering it—positioning senior leadership messages effectively across internal platforms, townhalls, social-style channels, and visual content formats.

• About you

• Minimum of 6-8 years of related experience, with compelling and demonstrable social and digital related experience

• Impactful writing and editing skills with a commitment to the highest quality standards

• Keen eye for visual communications and graphic design

• Strong team player; possesses good interpersonal skills/EQ with a high level of enthusiasm to collaborate with cross functional teams.

• Superb project and time management skills

• Highly self-motivated, meticulous and detail-oriented with a passion for content creation

• Hands-on, organized, able to handle multiple tasks and prioritize effectively

• Creative and keen to contribute ideas

• Ability to think laterally, anticipating the needs of the business

• Proficient in MS Office (Word, Excel, PowerPoint) and design and video editing tools like Canva, plus others

• Digitally-savvy and able to learn and work on multiple software systems and content platforms (Salesforce, Zoom, Teams, Social Studio, plus others)

• Excellent command of written and spoken English

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.