Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Risk Management Framework

Manager, Risk Management Framework

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview:

The Second Line Risk Management team is looking for a Manager, Risk Framework who will have responsibility for supporting the design, implementation and maintenance of the Risk Management Framework (RMF) methodology, governance, policies and process documentation; providing advice, guidance and oversight and building and developing strong partnerships within Risk structure and wider internal/external stakeholders.

• Role

• Under the leadership of VP Risk Management Frameworks, develop, maintain and continuously enhance the Risk Governance, Infrastructure, and Tools which support the overarching Risk Management Framework, including all related methodologies, policies and procedures, ensuring alignment with regulatory requirements, Mastercard Risk expectations, regulated entity needs and industry good practice.

• Support the development and maintenance of the plans that are required to support the Framework rollout, ensuring reporting remains up to date, effective and relevant.

• Support the Risk Framework team in compiling Framework related MI and reporting for Risk Governance Forums e.g. Executive Risk Committee.

• Maintain, update, and govern the entity’s risk policies, standards, and procedures, coordinating periodic policy reviews, stakeholder consultations, and approval processes.

• Monitor adherence to risk policies and processes across 1LOD, support risk-related change initiatives, and contribute to risk assurance activities by providing required information, insight and explanation.

• Support the governance, rollout, embedding, and reporting of key Risk Management Framework components—such as risk appetite, risk operating model and governance and risk culture—while ensuring current and future framework requirements are reflected in policies and processes and effectively adopted by the business.

• Design, document, and maintain end-to-end process maps, workflows, and procedural guides in a central repository for process documentation and ensuring version control.

• Provide risk advice to 1LOD functions by leveraging knowledge of the firm’s risk management policies, processes and industry best practices; support them in implementing and operationalizing procedures needed for effective policy adoption.

• Assist in developing risk related training materials, attend training events and help ensure that colleagues at all levels are performing their desired role as per the Risk Framework.

• Support continuous improvement of governance processes, templates, and documentation standards while upholding confidentiality and handling sensitive information in line with organisational policies.

• Support the end to end strategy, development, implementation, and governance of risk tooling and infrastructure across selected regulated entities—enabling automation, improved insights, regulatory compliance, and alignment between risk, technology, and executive stakeholders.

• Support other activities in the Risk Management Framework Team as necessary.

• All About You

• Strong knowledge of risk management principles, including 3LoD, good risk governance, and financial services risk and compliance frameworks, standards and regulations.

• Experience using key Risk Management tools such as IBM Open Pages, Archer, and reporting/BI tools (PowerBI, Tableau, Domo, Access).

• Ability to use AI to enhance risk management activities, including accelerated insight generation and strengthened framework documentation.

• High level of accuracy, attention to detail, and strong reporting and presentation capabilities, including advanced use of MS Word, Excel and PowerPoint.

• Proven ability to self-start, prioritize, problem solve and work effectively under pressure.

• Excellent communication skills and positive, professional behaviors aligned to company standards.

• Strong team-working skills with the ability to build and maintain collaborative relationships.

Corporate Security Responsibility:

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.