Looking for a career at a company that seeks to be Earth’s most customer-centric company? If so, meet Amazon.
Over the past years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. RoW Network Operations Centre (NOC) sits at the core of the order-to-delivery Supply Chain. Our vision is “To be the world’s most internal and external customer centric Centralized Operations and BI-tech partner for Field Operations”. We aspire to achieve this through our mission - “Save Cost and Improve Reliability, through Technology and Operations Solutions for 1) Visibility and Performance management 2) Short term capacity optimization 3) Centralized operations and exception management for our internal customers”. Within ROW NOC umbrella, is the execution arm that sits at the core of order-to-delivery Supply Chain, within which resides the LM Central Operations (CO) organization . Our vision is “To be the world’s most internal and external customer centric Centralized Operations team” and we strive to aspire this with our mission – “improve network reliability, service parity, cost-to-serve and operator experience through work through standardization, programmatic interventions and automation across LM network and drive governance through centralized initiatives”. We are well-organized to embark on the following milestone journey: Standardize processes -> Automate (short term) -> Eliminate root cause (mid / long term) in last mile network by centralizing large impact processes frugally guided by our below tenets:

• Focus on customer experience
• Make life of a station operator/DSP partner easier, by freeing up their bandwidth so they can focus on core responsibilities.
• Reduce variability – Build standardized work processes that translate across stations and regions.
• Do more with less
• Focus on developing in-house automation/technical capabilities to frugally support AMZL and GSF growth.
• Be agile
• Learn from experience as fast as possible with feedback mechanisms for the following planning cycle.
• Enable fast growth - centralize scalable and repetitive station tasks enabling field leaders to provide a better partner and driver experience, while increasing network flexibility to change standard work quickly to meet the evolving needs of the business.

Responsibilities of a NOC PM:

We are looking for an experienced Manager to coordinate and lead efforts across operations, and program teams. We're looking for a hands-on and motivated self-starter who's passionate about using data to help us measure every area of the business, drive efficiencies, optimizations and influence decision-making.

In this role, the manager will work with stakeholders from multiple partner team to improve first mile performance. The Manager would be responsible to evolve the processes and mechanisms with the growing complexities in the network by working across multiple stakeholders like Last Mile operations, ACES, Planning, and Channel teams. The individual will drive improvements to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners.

This position also manages the planning and execution of the team’s goals, including segmentation of business goals, measurement of goal attainment, evolving and driving various improvements in Business to increase its effectiveness in driving results.

The successful candidate must have very strong analytical skills and expert in excel. They will be passionate about their work, detail-oriented, analytical, and have excellent problem-solving abilities. They will be experienced at working with large data sets and the technical tools needed to work with them. They will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate of operations team to other stakeholders. They will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way.

Basic Qualifications

• 1+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.