Jobs
Required Skills
Customer Service
Site: The General Hospital Corporation
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
40 Hours 3p-11p M-F
Job Summary:
Troubleshooting equipment used in the perioperative environment to support safe, efficient surgical care. Ensures specialty equipment is available, functional, and ready for surgical staff regarding equipment use and operation.Does this position require Patient Care?
No
Essential Functions
Oversee and coordinate the organization, transport, setup, and distribution of equipment in the perioperative environment.
Review the daily OR schedule and anticipate equipment needs for scheduled procedures, ensuring specialty equipment is available and operational in the correct room at the correct time.
Assist with the movement, positioning, docking, and retrieval of surgical equipment, including specialty and vendor‑supported equipment.
Perform pre‑use safety and functionality checks on equipment and report, remove, or escalate malfunctioning equipment as appropriate.
Provide basic troubleshooting and operational support to nursing and surgical staff for equipment used during procedures.
Coordinate equipment maintenance, repair, and return‑to‑service with Biomedical Engineering, Clinical Engineering, vendors, and other support departments as needed.
Maintain equipment storage areas in an organized, clean, and ready state to support efficient OR workflow.
Assist with room setup and turnover as related to equipment needs, ensuring timely availability for subsequent cases.
Ensure compliance with hospital policy, manufacturer recommendations, infection prevention standards, and regulatory requirements related to equipment handling and use.
Collaborate effectively with registered nurses, surgical technologists, anesthesia staff, sterile processing, supply chain, and Biomedical Engineering to support safe perioperative operations.
Qualifications:
Education:
High School Diploma or Equivalent required:
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials:
Experience:
0-1 years customer service experience
Knowledge, Skills and Abilities
- Knowledge of perioperative equipment, including the transport, setup, operation, and basic troubleshooting of equipment used in the operating room.
- Knowledge of safe equipment handling practices, including proper cleaning processes, storage, and readiness standards in accordance with hospital policy, manufacturer guidelines, and infection prevention requirements.
- Ability to identify malfunctioning equipment, remove it from service as appropriate, and coordinate repair or follow-up with Biomedical Engineering, Clinical Engineering, or vendors.
- Understanding of and commitment to safety standards, including OSHA regulations, safe patient care environment practices, and blood-borne pathogen precautions as applicable to the perioperative setting.
- Knowledge of and ability to use Windows-based applications such as database, spreadsheet, word processing, equipment tracking, and materials management software.
Additional Job Details (if applicable)
Remote Type
Onsite
Work Location
90 Blossom Street
Scheduled Weekly Hours:
40
Employee Type
Regular
Work Shift
Evening (United States of America)
Pay Range
$20.84 - $29.79/Hourly
Grade
4
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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About Mass General Brigham

Mass General Brigham
PublicMass General Brigham Inc. is a not-for-profit, integrated health system based in Greater Boston. It operates two academic medical centers—Massachusetts General Hospital and Brigham and Women's Hospital—along with specialty and community hospitals, home care, urgent care, and a licensed health plan...
10,001+
Employees
Boston
Headquarters
Reviews
3.8
36 reviews
Work Life Balance
3.9
Compensation
3.8
Culture
3.8
Career
4.0
Management
3.7
74%
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Pros
Good work-life balance and flexible environment
Competitive compensation and benefits
Opportunity for career growth
Cons
Some organizational bureaucracy
Room for improvement in processes
Internal communication could improve
Salary Ranges
56 data points
Junior/L3
Mid/L4
Junior/L3 · Licensing Manager I
1 reports
$140,300
total / year
Base
$122,000
Stock
-
Bonus
-
$140,300
$140,300
Interview Experience
41 interviews
Difficulty
3.2
/ 5
Duration
14-28 weeks
Offer Rate
40%
Experience
Positive 69%
Neutral 12%
Negative 19%
Interview Process
1
Phone Screen
2
Technical Interview
3
Hiring Manager
4
Team Fit
Common Questions
Technical skills
Past experience
Team collaboration
Problem solving
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