Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary:

Responsible for productivity, quality, and service, strategic planning, and continuous improvement of the phlebotomy program with strict adherence to regulatory requirements and alignment with Enterprise goals and strategy.

Does this position require Patient Care? Yes

Essential Functions
-Assures quality, compliance, efficiency, and patient satisfaction across phlebotomy operations.
-Responsible for implementing MGB-wide standards at the local level, including strategic initiatives.
-Coordinates with other departments to ensure seamless integration.
-Leads departmental meetings, ensuring communication to staff and engagement in sharing goals and priorities.
-Monitors employee performance and performance improvement, works with the Human Resources team on employee relations matters.
-Prepares and monitors departmental operating and capital budgets, manages resources and equipment procurement.
-Develops and implements policies and procedures for the phlebotomy department, maintains inspection readiness and compliance.

Qualifications

• Education High School Diploma or Equivalent required or Associate's Degree Related Field of Study preferred or Bachelor's Degree Related Field of Study preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Phlebotomy Technician National Certification
• Generic
• HR Only required Class D Passenger Vehicle Driver's License State License
• Generic
• HR Only preferred Experience Minimum 4 years of Phlebotomy Supervisory experience with an Associates Degree 3-5 years required or Minimum 6 years of Phlebotomy Supervisory experience with an HS or equivalent degree 5-7 years required Knowledge, Skills and Abilities
• In-depth knowledge of phlebotomy regulatory requirements, ensuring accountability within the team.
• Must have demonstrated leadership, communication (oral and written), and problem-solving ability.
• Must be highly organized, efficient, and able to work independently. Requires human relations skills to influence and motivate others.
• Proficient with statistical and computer productivity software.
• Advanced management and organizational skills with strong attention to detail.
• Competent in training and mentorship, conflict resolution, and incident management abilities.
• Active in productivity benchmarking work, including a fluency in finance.

Additional Job Details (if applicable)Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision
• Far Constantly (67-100%)
• Vision
• Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

75 Francis Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$86,611.20 - $126,027.20/Annual

Grade

8

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.