Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The Opportunity:

As a key member of the Workforce Productivity Team, the Senior Consultant leads and supports workforce productivity initiatives using project and change management methodologies, facilitates teams, and drives optimization of workforce productivity. The role collaborates closely with operational and financial partners to analyze data, develop and interpret productivity metrics, and build organizational capability through the adoption of standardized tools and best practices.

The Senior Consultant guides groups to ensure alignment with organizational goals, governance standards, and sustainability objectives. Acting as a trusted advisor and liaison to system resources, the role supports leaders in proactively identifying and mitigating risks, addressing barriers, and escalating issues as needed. The position is accountable for team performance, measurable impact, timelines, and successful delivery of outcomes.

Job Summary:

Primary Responsibilities:

Contributes to the execution of departmental vision and enterprise strategies by identifying, leading, and implementing clinical and operational improvement opportunities. This role leads the identification of key performance measures, data analysis, and process improvement initiatives, driving the design and implementation of optimized workflows that enhance workforce productivity and positively impact patient experience.

-Educates and provides technical expertise to system employees and leaders in identifying key performance indicators linked and aligned with organizational strategic goals and performance targets.
-Develops quality, service, and financial metrics to assess the overall success of improvement efforts.
-Utilizes Lean Six Sigma methodology to evaluate processes and systems, generate alternatives, and make recommendations to reduce waste, increase utilization, reduce costs, improve customer satisfaction, and produce improved financial outcomes.
-Facilitates delivery of basic, intermediate, and advanced quality and service training modules to management and staff.
-Conducts analyses to identify and eliminate or minimize points of risks through process redesign.

Qualifications:

Qualifications:

• Required:

Bachelor’s Degree in related field of study

• 3+ years in quality or performance improvement, change management

• Excel proficiency

• Data analytics experience

• Preferred:

Master’s Degree in related field of study

• Experience in Healthcare operations

Additional Job Details (if applicable)

Schedule and Work Model:

• Full-time Monday through Friday, standard business hours with some flexibility needed for meetings and observations.

• Hybrid Work Model: Usually in office at Assembly Row in Somerville, MA three Wednesdays per month. Also on-site at the hospitals based on project needs.

Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours:

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$79,560.00 - $115,720.80/Annual

Grade

7

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.