Job Description:Application Lead Finance | hybrid | Guararema

The Application Lead Finance (One Stream) is responsible for ensuring the operational readiness, stability, and continuous improvement of Financial Consolidation and Reporting solutions during and after large-scale transformation programs, including S/4 Digital Core deployments.

This role acts as the key bridge between transformation programs and steady-state operations, leading service introduction, vendor governance, and operational integration to ensure Business as Usual (BAU) continuity with strong ITIL alignment

1. One Stream & Finance Application Technical Operations

• Own the technical administration and operational stability of One Stream, HFM and related Finance reporting applications.

• Manage and administer One Stream, HFM applications, and associated modules

• Management of system licenses

• Management of TCO (total cost of ownership) on applications in scope

• Support data imports, mappings, calculations, and metadata management

• Assist in application development activities, including reports and dashboards, under Product direction

• Review new releases, assess functional impacts (new and deprecated features), and communicate changes to stakeholders

• Support automation, accelerators, GenAI usage, and best practices to improve performance and configuration

2. Vendor Management & Technical Governance

• Lead the operational management of third-party support vendors, ensuring service quality and SLA adherence.

• Drive vendor execution for the build, testing, and deployment of new solutions

• Manage vendor activities during upgrades, enhancements, and defect resolution

• Act as the primary escalation point for complex incidents and performance issues

• Conduct root cause analysis and ensure permanent resolution of recurring issues

• Track service performance metrics and drive continuous improvement actions

3. Environment & Release Management

• Ensure controlled and stable promotion of changes across environments.

• Support migration of changes across Dev, Test, and Production environments

• Coordinate testing activities with vendors and stakeholders

• Validate data integrity and functional performance before production deployment

• Support Service Introduction and hypercare activities for the new scope

4. Incident, Data & Operational Support

• Ensure business continuity during Period End Closing and critical finance cycles.

• Manage One Stream, HFM support tickets (creation, follow-up, resolution)

• Troubleshoot performance issues and break/fix scenarios

• Support data-related issues (imports, mappings, transformation logic)

• Provide operational readiness support during PEC cycles

• Monitor integration flows and data movement between finance systems

5. Documentation, Audit & Compliance Support

• Ensure transparency, traceability, and audit readiness of the application landscape.

• Maintain and enhance Support Desktop Procedures and Task Lists

• Contribute to Service Now knowledge documentation

• Track and report operational metrics and service KPIs

• Support recurring internal audit reporting (metadata, security, business rule changes)

• Ensure documentation is current and aligned with ITSM standards

6. Finance Landscape & Stakeholder Alignment

• Act as a technical bridge between Finance, Product, and Digital Technology teams.

• Support Financial Consolidation and Reporting systems (One Stream, Data Lake, HFM, and related platforms)

• Ensure alignment between Product strategy and operational support execution

• Collaborate with Platform, Security, Data, and Integration teams to ensure supportability

• Provide technical advisory input for transformation initiatives and Digital Core evolution

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