Job Description:

• Monitor shipment E2E, daily shipment monitoring and respond to customer’s enquiries at Regional level
• Milestone monitoring. Find missing milestones through daily report and inform operations to input in a timely manner.
• Overall performance management. KPI monitoring. Enhance operational efficiency and improve customer satisfaction.
• Performance improvement. Proactively address any issue that may arise during transportation process.
• Participate / Lead operational review meetings with customer, to ensure Maersk performance stability.
• Responsible for operational relationship and communication for Key clients.
• Exception case handling, for any exceptional case, like delay, damage, missing, super urgent cargo, be responsible for update and close monitor shipment status.
• 8D / CAPA report. Incident management.

Requirement

Bachelor’s degree or above.
More than 3-5 years related experiences in airfreight Customer service / operation / Control tower; the background of global forwarder will be preferable.
Well operation knowledge, good experience in operation and fluent English.
Reliable, well organized, proactive, team-player.
Excellent communication skill in both Chinese and English.
Good PC skills in MS Word, MS PowerPoint and MS Excel.
Experience with CW1 system is preferable.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.