Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 12,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.

Location: Chicago, Milwaukee

Req ID: 28395

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Primary Function

We are seeking an experienced Field Service Technician to deliver expert on-site support for industrial automation equipment. You will troubleshoot, repair, install, commission, maintain, and train customers on complex systems, ensuring minimal downtime and exceptional performance in manufacturing environments. This hands-on role combines technical expertise with strong customer service to drive customer satisfaction and identify growth opportunities.

Responsibilities

• Provide comprehensive technical support, including troubleshooting, problem-solving, testing, training, installation, startup, and preventative maintenance on industrial automation equipment.

• Deliver consistent, positive, and exceptional customer service experiences during every interaction.

• Perform industrial troubleshooting across electrical, mechanical, PLC, HMI, robot programming, networks, Fieldbus, and related systems.

• Support full equipment installation processes, including rigging, alignment, wiring, startup, commissioning, and debugging of basic to intermediate-level systems.

• Travel as required for installations, startups, field support, and emergency service to meet project timelines and budgets.

• Take initiative to complete challenging projects on time while managing documentation accurately and promptly.

• Identify potential upsell opportunities and future business with customers while on-site.

• Collaborate individually or in teams and assist with additional activities to support company strategies.

Background Experience

Required Qualifications & Experience

• Minimum 4 years of hands-on field service experience in industrial automation or related manufacturing equipment.

• Intermediate electrical troubleshooting skills with the ability to read and interpret electrical and mechanical prints/schematics.

• Proven experience with in-field installation, startup, and debugging of intermediate-level manufacturing/automation systems.

• Knowledge of system preventative maintenance on intermediate to advanced manufacturing equipment.

• Demonstrated record of positive customer feedback and strong service delivery.

• High school diploma or GED (technical/vocational school training preferred).

• Valid driver's license and ability to travel extensively (including occasional overnight stays).

Preferred Qualifications & Experience

• Associate's degree in electrical, mechanical, mechatronics, robotics, or a related technical field.

• PLC/HMI programming and troubleshooting experience (e.g., Allen-Bradley, Siemens, etc.).

• Safety systems, industrial networks, and Fieldbus programming/troubleshooting.

• Robot programming and experience with robotic processes (preferred: basic knowledge of GMAW welding or plasma cutting applications).

• Hydraulic, pneumatic, and lubrication system troubleshooting.

• Experience with advanced robotic or automation systems installation and commissioning.

Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.