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Senior Claims Resolution Specialist Attorney Represented, Bodily Injury

Liberty Mutual

Senior Claims Resolution Specialist Attorney Represented, Bodily Injury

Liberty Mutual

Remote, Remote, United States; Colorado Springs, Colorado, United States; Colorado Springs, Colorado, United States; Farmington, Utah, United States; Las Vegas, Nevada, United States; Ardmore, Oklahoma, United States; Albuquerque, New Mexico, United States

·

Remote

·

Full-time

·

2mo ago

Required skills

Customer Service

Manages, investigates, and resolves claims.

Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels.

Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.

Prepares for and attends trials, hearings and conferences and reports to Home Office and local management on status.

Confers with trial counsel and prepares trial reports.

Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action.

Responds to various written and telephone inquiries including status reports.

Ensures adequacy of reserves.

Recommends reserve increases on cases in excess of authority.

Accountable for security of financial processing of claims, as well as security information contained in claims files.

Updates files and provides comprehensive reports as required.

Responsible for managing the practices and billing activities of outside and in-house counsel.

Expected 10% travel for trials, mediations, and in-person events. 2+ years of Personal Lines Third Party Auto Casualty experience 3+years of Litigation experience Strong written and oral communications skills required.

Strong interpersonal, analytical, negotiation and investigative skills required.

Customer service experience preferred.

Strong competency of legal liability, general insurance policy coverage and State Tort Law.

The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 3 years of directly related experience.

Ability to obtain proper licensing as required.

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About Liberty Mutual

Liberty Mutual

Liberty Mutual Insurance Company, often referred to as Liberty Mutual Insurance, is an American diversified global insurer and the sixth-largest property and casualty insurer in the world. It ranks 87th on the Fortune 100 list of largest corporations in the United States based on 2024 revenue.

10,001+

Employees

Boston

Headquarters

Reviews

3.7

10 reviews

Work-life balance

4.2

Compensation

2.8

Culture

4.0

Career

2.5

Management

3.0

65%

Recommend to a friend

Pros

Good work-life balance

Supportive management/team

Excellent benefits and health plans

Cons

Poor compensation/non-competitive pay

Limited growth and career opportunities

Management inconsistency and poor direction

Salary Ranges

2,570 data points

Junior/L3

Mid/L4

Senior/L5

Director

Junior/L3 · Claims Adjuster

804 reports

$69,993

total per year

Base

$65,580

Stock

-

Bonus

$4,413

$54,581

$90,749

Interview experience

8 interviews

Difficulty

2.4

/ 5

Duration

14-28 weeks

Offer rate

25%

Experience

Positive 25%

Neutral 50%

Negative 25%

Interview process

1

Application Review

2

HR Screen/Phone Interview

3

Technical/Behavioral Interview

4

Panel/Hiring Manager Interview

5

Offer

Common questions

Behavioral/STAR

Technical Knowledge

Past Experience

Culture Fit