Description
Applies specialized expertise to provide senior consultative support to lead and/or conduct business operations analysis (how works gets done within a functional group) and reporting and analysis that is typically function-specific (e.g., claims, distribution, underwriting, marketing, etc.),,Performs research, analyzes information, presents findings, and recommends changes and/or takes actions based on various factors (e.g., data insights, regulatory changes, feedback from quality assurance reviews, market information, etc.) to solve problems and improve business outcomes. Partners with business, technology, and operations stakeholders to evaluate, design, and implement improvements within supporting business systems and work systems; supports or leads project/workstream execution across the project life cycle to deliver measurable operational outcomes.

Job Responsibilities:

At least 75% of time is spent on a combination of the following responsibilities:

1. Brings in-depth and/or breadth of expertise to business process changes. Integrates process improvement and business operations expertise to solve problems considered more complex in nature.

2. Conducts analyses based on operational, economic and/or financial data in order to quantify the competitive performance of business segments, evaluate potential operational changes, and/or design new approaches and methodologies.

3. Analyzes information to identify trends, patterns, gaps and insights using descriptive analytics. Typically uses data visualization tools to further business insights and evaluate/recommends new technologies, data sources, and methodologies to strengthen analytics and improve business outcomes.

4. Build the business case for making a change to current practices, programs or procedures. Conducts current state assessment, opportunity assessment, cost/benefit analysis, feasibility assessment, etc.

5. Partners with stakeholders on the design, testing, implementation, and evaluation of business process changes to improve business outcomes. Leads implementation and evaluation of business process changes, often considered of a large scope (e.g., function-wide).

6. Develops, updates, and analyzes more complex metrics used to determine operational performance, staffing needs, productivity, or other measures deemed valuable to an organization. Proactively monitors project/workstream progress, facilitates project meetings, escalates issues and risks, and recommends trade-offs and solutions to achieve desired outcomes.

7. Owns report development for reports/dashboards of high complexity. Develops, modifies and distributes standard and ad hoc management reports/dashboards to better understand the overall business and/or unit. Develop presentations and shares findings as well as recommendations.

8. Receives, evaluates and responds to complex data-related inquiries by applying knowledge of data and business operations and obtaining information from various sources and partners with cross-functional teams (business, technology, operations) to evaluate business systems and work systems, translate needs into clear requirements and/or user stories, support solution design, and ensure successful testing, implementation, and adoption. Ensures data integrity and quality through analysis and reporting, promoting best practices for documentation, data governance, and compliance; captures lessons learned and integrates best practices into future projects and analytical initiatives.

Qualifications- Displays strong research, problem solving, analytical, and critical thinking skills

• Advanced business operations knowledge to include understanding the function`s value chain and market conditions

• Advanced influencing, relationship management & presentation skills

• Highly skilled at supporting change and imparting value within an organization

• Strong project management skills as part of implementing business process changes

• Advanced knowledge of available data sources, strengths and shortcomings

• Experience leading multiple workstreams and applying project management disciplines (e.g., initiating/defining, planning, executing, close-out), including proactive risk/issue management, status communication, and stakeholder alignment.

• Ability to partner with cross-functional teams (business, technology, operations) to evaluate and improve supporting business systems/work systems, including requirements definition, solution design support, testing/validation, implementation support, and adoption/change enablement.Ensures data integrity and quality throughout analysis and reporting; promotes best practices for documentation, data governance, and compliance.

• May also be relevant based on the particular needs of the position: Advanced knowledge of Excel and strong knowledge of database software

• Strong knowledge of data visualization techniques; ability to evaluate and recommend new technologies, data sources, and methodologies to enhance analytic capabilities and improve business outcomes

• Solid knowledge of business intelligence tools

• Competencies typically acquired through a Bachelor`s degree or equivalent experience in addition to 8+ years of relevant experience to include business analysis work

• Relevant experience may also include project management and systems/process implementation within complex cross-functional environments

• Advanced degree preferred

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices:

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco