Experience in claims handling and leadership is required, along with 3+ years' experience in a Process/Project Management role.

Demonstrates superior claims/process knowledge/experience Superior business operations knowledge to include understanding the functions value chain and market conditions Displays a solid understanding of Claims strategy Proven ability to design a strategic roadmap for the processes owned that is in full alignment with the LOBs vision and the functional strategy Strong ability to adapt and address unique challenges in collaborative and creative ways Fully proficient at managing the life cycle of projects and/or process changes of high degree of complexity Advanced presentation, communication, organizational, influencing, and relationship management skills Demonstrated advanced change management leader, driving change initiatives while establishing and maintaining effective relationships Superior research, problem solving, analytical, and critical thinking skills Knowledge of available data sources/elements and associated strengths and shortcomings Ability to articulate process components into the data to guide analytics Competencies typically acquired through a bachelor`s degree or equivalent experience Advanced degree preferred In addition, a minimum of 12 years of advanced leadership in claims process, operations, or project management Similar experience in a field directly related to the applicable process would be considered Proven change leader with significant years (5+) of operational (leadership/management), process, and/or project management experience Fully owns and is accountable for delivering results and strategy for end-to-end complex process or multiple process steps to drive to a best-in-class state.

Has a high degree of understanding of technical content and business knowledge in all relevant business /claim process areas.

Demonstrates advanced structured problem-solving skills and systems thinking to identify root causes and develops understanding of systemwide impact to claims processes/performance.

Leverages data to drive decision making and develops other alternative approaches in the absence of data to inform direction / quality of solution while understanding process performance at a granular level through a combination of a deep insight into metrics and process observations.

Develops high quality solutions informed by multiple perspectives and drives alignment around the approach to develop and deliver the solution to have an impact across all impacted phases of a claims process.

Understands and communicates business risks effectively and develops mitigation plans to reduce risks.

Proactively assesses the operational health of the end-to-end process or process steps, including competitive positing/benchmarking, and develops action plans to address gaps/opportunities as needed.

Prioritizes work and plans effectively for high complexity operational change management and implementation of designed solutions within one or more end to end workflows or core processes.

Implements solutions across the field organization with managerial direction.

Owns and leverages relationships to influence decision making at varying levels of the business operation to problem solve and resolve conflicts.

Demonstrate strong strategic thinking and simplifies issues that are complex to improve understanding for others.

Independently and expertly develops process maps for their processes, leveraging technical process mapping tools and strategically communicates findings/monitoring results to stakeholders.