Field Account Manager

Are you a talented sales professional?

Will you like to join a Global Leading company in Regulatory, Compliance and Fraud solutions?

About the Business

Lexis Nexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about Lexis Nexis Risk at this link risk.lexisnexis.com

About the role

This role requires a Field Account Manager, with strong customer-facing experience of managing strategic accounts, involving multiple stakeholders, to achieve customer outcomes.

Experience in financial crime compliance, fraud & identity verification or customer data management is essential to establish credibility within the market.

Responsibilities

• Responsible for Account Relationship and Retention.

• Responsible for Upsells and Cross Sells, working with Strategic Account Directors to bring deal to closure.

• Identify new opportunities for upselling. Monitor for renewals

• Mentorship, spot training, supporting Strategic account team

• Log appropriate customer contact in CRM

• Conduct customer-specific product demos

• Direct customers to support as needed

• Provide customer training in an ad hoc fashion or coordinate with corporate trainers as needed

• Create and provide usage reports to customers per agreement with the customer

• Facilitate document translations as needed

• Liaise with internal teams to resolve customer issues

• Assist customers with Account Payment activities such as completion of Tax Withholding paperwork and basic invoice queries

• For select products only – Perform model calibrations at level 1 to ensure best performance and escalate to Decision Science at level 2 as needed. Support Implementation Projects.

Requirements

• BS/BA or equivalent

• 8 years proven sales and strategic account management experience

• Ability to engage with large enterprise accounts and senior stakeholders

• Strong organizational, time management and forecasting skills

• Demonstrate outstanding networking capabilities and exhibit a professional demeanour, business maturity, and technical knowledge

• Able to work as part of a team, accomplishing mutual team goals

• Sales Force knowledge a plus

Learn more about the Lexis Nexis Risk team and how we work here

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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