Current Employees of Lending Club: Please apply via your internal Workday Account

Lending Club Corporation (NYSE: LC) is the parent company of Lending Club Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!

About the Role

We are building an AI Center of Excellence (COE) under the COO to accelerate how AI drives real, measurable impact across our contact center operations. The AI Analyst will play a critical, execution-focused role designing, deploying, and scaling AI-powered agent assist behaviors and AI agents that directly support frontline operations and member experience.

This role partners closely with an existing AI team and business stakeholders to deliver production-ready AI solutions—moving quickly while maintaining quality, reliability, and responsible AI practices.

What You'll Do

• Design, configure, and deploy AI-powered agent assist behaviors (real-time guidance, recommendations, and insights) within contact center platforms, primarily Cresta

• Build, test, and iterate on AI agents that automate or augment contact center workflows with a thoughtful, risk-based approach

• Own end-to-end delivery of AI solutions, from requirements and design through launch, monitoring, and ongoing optimization

• Partner with internal teams and vendors to fine-tune models, prompts, and behaviors based on performance and business outcomes

• Collaborate closely with the existing AI team to share ownership of delivery, support, and continuous improvement

• Contribute to and maintain documentation, playbooks, and deployment standards to ensure scalability and continuity

• Troubleshoot issues in production environments and iterate quickly to improve reliability and impact

• Translate operational and business challenges into practical, AI-enabled solutions

About You

• You have 3–5 years of experience in analytics, automation, data, or applied AI roles, including hands-on experience deploying modern AI or LLM-powered solutions in production

• You have experience supporting AI solutions in contact center, customer operations, or workflow automation environments, including agent assist or conversational AI tools (Cresta experience is a plus)

• You are comfortable configuring, tuning, and iterating on AI behaviors, prompts, and workflows in live environments and understand how those systems impact operational metrics

• You are execution-focused and enjoy building, launching, monitoring, and improving solutions in fast-paced, ambiguous environments

• You collaborate effectively with technical and non-technical partners and can clearly explain AI concepts to stakeholders

• Bachelor’s degree in a related field (e.g., Computer Science, Data Science, Engineering, Information Systems, or equivalent practical experience)

• Experience working directly with foundation model APIs (e.g., OpenAI, Anthropic, Gemini)

• Exposure to AI governance, quality monitoring, or tying AI initiatives to business KPIs

Work Location

Lehi, Utah
The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role’s team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role’s success, and remote placement will not be considered. Lending Club offers relocation, based on actual job level.

Time Zone Requirements

Primarily MT
While the position will primarily work local hours, Lending Club is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.

Travel Requirements

Monthly/quarterly/as needed travel to Lending Club offices and/or other locations, as needed.

Compensation

The target base salary range for this position is 85,000-110,000. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of Lending Club’s Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings).

We’re creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.

#LI- SS1

Lending Club is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodationslendingclub.com.