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Permanent

Victoria

Melbourne (Victoria)

Retail

Full

• Time

01-Feb-2026

Role Purpose
Lotte Duty Free is currently seeking a dedicated and passionate Counter Manager to work Full Time at our Melbourne Airport in a prime location within the international terminal. The successful applicant will have flexible availability and may be required to work weekends.

This role will be directly employed by Lotte Duty Free. Lotte was established in 1980 and is the world’s third-largest duty free retailer, operating 17 duty free stores across 11 international airports.

With over 40 years of experience, Lotte is passionate about offering exceptional customer service to travellers from around the world.

As the Aesop Melbourne Airport Counter is located in a dynamic airport environment, we operate on a rotating roster with potential late-night finishes and early starts.

To be successful, you will have:

• Experience operating within a customer service role or environment
• Effective selling skills and the ability to drive commercial outcomes
• History of successfully participating in and contributing to a team
• Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
• Open mindset and deep curiosity, seeking to understand others, listen without judgement, and act on diverse perspectives
• Strong communication and problem-solving skills
• Working knowledge of skin care and the skin care industry (advantageous)
• Knowledge of hair care, body care, fragrance, and home categories (advantageous)

The role will provide an opportunity to host our customers in a unique, fast-paced environment. You will welcome customers into our space and, through intentional interactions, deepen the way our products are experienced. In demonstrating products that address customer needs, you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.

The Benefits

This is a wonderful opportunity to work for a global leader in an exciting and fast-paced environment where you will be rewarded with:

• Fantastic staff discounts and incentives
• Car parking and uniform provided
• Ongoing sales and product training for our prestigious brand and premium products
• Supportive people culture and collaboration
• ASIC provided

By clicking “Apply Now” you acknowledge that this role will be directly employed by Lotte Duty Free, and agree that successful applicants details will be shared with Lotte to manage further communication and interview processes. The successful candidates will be required to undertake the Customs and Police Clearance process. Lotte shall handle your personal information in accordance with its own Privacy Policy.

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