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Permanent

Tokyo

Digital Marketing

Full

• Time

16-Jan-2026

Key Job Accountabilities 主要職務

You will be responsible for enhancing client engagement and increasing brand desirability, and achieving ambitious business objectives.

• Develop annual Digital & LINE startegy by designing seamless and engaging O+O initiatives in alignment with brand's priorities.

• Supervise official LINE account from strategic planning to execution.

• Manage brand Community Site to implement interactive CX campaigns and communications for nuturing upper tier customers.

• Set clear Objecives / KPIs and regularly monitor and analyze the results. Share and utilize findings/data for further action.

-Track the EC traffic and sales generated through effective LINE communication.

• Lead CX-related projects, introducing the latest technologies, trends and competitor's benchmark.

-Budget Management for Digital & LINE

• Asset Management
• Creative direction and quality check

-VIP customer event support

• Cross-functional Collaboration
• Share project plans, progress, challenges, and achievements with relevant stakeholders.

Must Have Aspects 必須項目

Curious about Customer Experiences with logical and analytical approaches.

• Strong customer-centric mindset and ability to think and act from the customer's perspectives.

• Analytical skills with an ability to clealy translate results into actionable insights.

• Proven practical experience in CX within a B2C industry.

• Strong project management abilities especially focused on enhancing customer experience.

• Fluent in both English and Japanese.

• Strong passion for the cosmetics and beauty industry.

Preferred Qualification 希望項目

• FMCG (not necessarily from cosmetic business) background

Apply now

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