X is seeking a seasoned, results-driven Operations Manager to join the Platform Safety & Integrity team. You’re an operations leader with a strong track record of building and scaling human or human-in-the-loop automated processes for content moderation or customer support. You bring analytical rigor, data informed decision-making, and demonstrate an understanding of risk, quality, and user experience.
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What You’ll Do:

• Develop, maintain, and scale platform safety & integrity operations by designing efficient workflows that mitigate user harms & abuse while also maximizing freedom of expression.

• Monitor, identify, and mitigate operational issues or new emerging violative behaviors using data-driven insights and risk signals.

• Design and refine enforcement guidelines & automations to enhance review efficiency, accuracy, and consistency at scale.

• Identify and resolve edge cases with the agent team, providing a feedback loop to product and policy stakeholders to account for such cases in the future.

• Conduct analyses and report on trends, quality concerns, and process inefficiencies. Develop recommendations based on these analyses and drive implementation.

Qualifications:

• 5+ years of experience in operations management, preferably within a tech or digital platform environment.

• Ability to develop highly efficient and effective processes independently.

• Strong research, analytical, investigative, and communication skills.

• Experience working with large datasets and SQL to build dashboards and reports and complete analyses to drive operational improvements.

• Works well under pressure and is comfortable in a fast-paced, ever-changing environment.

• Operations engineering experience is a plus.