Job Description

一、体系建设与优化 / System Development & Optimization

· 负责质量管理体系的整合、更新、实施、持续改进及相关培训。Responsible for the integration, updating, implementation, continuous improvement, and training of the quality management system.

· 负责外部审核（包括QRMP等）的准备、协调、改进计划制定与跟踪。
Responsible for the preparation, coordination, improvement planning, and follow-up of external audits (including QRMP, etc.).

· 确保工厂内KHMS等相关管理体系的有效实施。
Ensure the effective implementation of relevant management systems, such as KHMS, within the plant.

二、质量目标与绩效管理 / Quality Objectives & Performance Management

· 根据公司发展规划，制定部门阶段性质量目标并统筹资源确保达成。Set departmental phase quality objectives based on company development plans, and mobilize resources to ensure achievement.

· 制定员工培训计划与岗位KPI，提升团队技能与执行力。
Develop employee training plans and position KPI goals to enhance team skills and execution.

· 组织质量周会及月度会议，跟进会议输出与行动项。
Organize weekly and monthly quality meetings, and follow up on meeting outputs and action items.

三、合规、安全与风险管控 / Compliance, Safety & Risk Control

· 识别、应用并监督适用于业务的法律法规的实施。Identify, apply, and monitor the implementation of applicable laws and regulations.

· 贯彻质量风险管理程序与工作指引，执行控制措施以降低风险。
Implement quality risk management procedures and work instructions, and execute control measures to mitigate risks.

· 及时进行风险预警，并上报事故与产品缺陷。
Provide timely risk early warnings, and report incidents and product defects.

· 理解并贯彻EHS相关要求，对部门EHS绩效负责，并提供必要资源支持。
Understand and implement EHS requirements, be responsible for departmental EHS performance, and provide necessary resources (human, material, financial).

四、团队管理与跨部门协作 / Team Management & Cross-functional Collaboration

· 负责团队建设，促进内部协作与能力发展。Responsible for team building, promoting internal collaboration and capability development.

· 保持与内外部部门的有效沟通，推动相关流程（如仓储、物流）的标准化与持续改进。
Maintain effective communication with internal and external departments, and promote the standardization and continuous improvement of relevant processes (e.g., warehouse, logistics).

· 处理客户投诉，推动调查、反馈与闭环改善。
Handle customer complaints, and drive investigation, feedback, and closed-loop improvement.

· 负责部门成本审核与控制。
Responsible for departmental cost review and control.

五、组织文化与责任 / Organizational Culture & Accountability

· 理解并践行公司质量政策与岗位义务。
Understand and adhere to the company's quality policy and job obligations.

· 落实风险控制措施，推动质量与风险文化的建设。
Implement risk control measures and promote the culture of quality and risk awareness.

Location(s)

• Shanghai
• Factory

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.