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Kraft Heinz
Kraft Heinz

Multinational food company.

Sr Manager Commercial Operations & Claims Inspection

职能运营
级别资深
地点Guangzhou - Jinhui Building; Shanghai - Central Park
方式现场办公
类型全职
发布1个月前
立即申请

Job Description

Objective

The Senior Inspection Manager (China & Indonesia) safeguards the company’s business integrity and minimizes operational risks by leading the inspection team to conduct comprehensive audits, investigations, and compliance checks across all sales channels (including new and emerging platforms). The role ensures inspection processes are effective, transparent, and continuously improved, and delivers actionable insights and recommendations to management—driving timely corrective actions. Key outputs include high-quality inspection reports, risk assessments, and effective management of both in-house and third-party inspection resources.

Key Accountabilities Lead inspection team management (China) and third-party oversight

  • Lead overall management of the China Inspection Team (direct team + third-party project oversight), with a focus on capability building.

Optimize inspection processes and SOPs

  • Continuously improve inspection processes and SOPs to ensure standardized, compliant, and efficient operations.

Risk-oriented assessment and advanced analytics

  • Lead risk-oriented assessment of promotion and marketing costs.
  • Strengthen the rigor and depth of analytics on distributor sell-in, sell-out, POS, and inventory data.
  • Direct the team to use data insights to identify high-risk expense types and deploy inspection resources accordingly.

Execute and oversee inspections and investigations

  • Be responsible for routine distributor inspections, key regional/project inspections, sales KPI audits, and anti-diversion/anti-fraud investigations.

Reporting and driving corrective actions

  • Organize and deliver monthly inspection reports and special investigation reports.
  • Drive follow-up actions and continuous improvement based on findings.

Outsourced inspection planning and execution

  • Oversee third-party project management and develop/executed outsourced inspection plans to address capacity and geographical coverage gaps.

Cross-functional liaison and risk escalation

  • Serve as the primary liaison across departments and with the China Risk Committee, ensuring smooth information flow and escalation of significant risks.

Team development and training

  • Support team development through regular professional training and experience sharing to提升整体团队能力.

KPIs/Dimensions of this role Financial (scope/impact):

  • Impact on millions of dollars in promotion/marketing costs and distributor inventory through risk mitigation,waste reduction, and compliance with cost controls.

Non-Financial (delivery/quality):

  • Timely delivery of monthly inspection reports and special investigation reports, with actionable recommendations.
  • Effective execution of distributor inspections,sales KPI audits, and anti-diversion/anti-fraud investigations.
  • Demonstrated improvements to inspection SOPs/process standardization and operating efficiency.
  • Effective third-party inspection project delivery (coverage/capacity gap closure).
  • Completion of regular team training/experience sharing activities to build capability.

Key Relationships Internal (regular interaction):

  • Commercial team, Ethics & Compliance (E&C), Legal, Finance: daily/weekly collaboration on risk assessment, process optimization, and report delivery.
  • China Risk Committee: information sharing and escalation of significant risks.
  • Examples of key stakeholder roles in China (from peers list): Head of GTM (China), Head of China FP&A and Commercial Finance, Financial Controller (China), Head of Ethics & Compliance (AEM), Senior Legal Counsel (China).

External (regular interaction):

  • Third-party inspection vendors / outsourced inspection partners: oversight, coordination, and project execution.
  • External audit partners: coordination and alignment where applicable.

Skills/Competencies Education

  • Bachelor’s degree or above, preferably in Finance, Audit, Law, or related fields.

Experience

  • 8+ years in inspection, audit, anti-fraud, or related fields.
  • Proven team management experience;third-party project management experience preferred.
  • Familiarity with channel management,sales commission/KPI audit, and new business models(e.g.,O2O/EC).
  • FMCG industry experience preferred.

Core skills and behavioral competencies

  • Strong analytical thinking,problem-solving, and project management capabilities.
  • Strong cross-functional communication and stakeholder management, with ability to drive corrective actions.
  • Strong stress management.
  • High professional integrity,responsibility, and risk awareness.

Location(s)

  • Guangzhou
  • Jinhui Building, Shanghai
  • Central Park, Huangpu

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.

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关于Kraft Heinz

Kraft Heinz

The Kraft Heinz Company (KHC), commonly known as Kraft Heinz, is an American multinational food company formed by the merger of Kraft Foods Group, Inc. and the H.J. Heinz Company co-headquartered in Chicago and Pittsburgh.

10,001+

员工数

Chicago

总部位置

$42B

企业估值

评价

10条评价

3.6

10条评价

工作生活平衡

3.4

薪酬

3.8

企业文化

4.0

职业发展

2.8

管理层

2.9

65%

推荐率

优点

Good benefits and competitive compensation

Supportive team culture and collaborative environment

Work-life balance and flexible hours

缺点

Poor management and lack of support

Limited career advancement opportunities

Communication and direction issues

薪资范围

59个数据点

Junior/L3

Mid/L4

Senior/L5

Intern

Director

Junior/L3 · Continuous Improvement Manager

1份报告

$109,250

年薪总额

基本工资

$95,000

股票

-

奖金

-

$109,250

$109,250

面试评价

4条评价

难度

2.8

/ 5

时长

14-28周

体验

正面 0%

中性 75%

负面 25%

面试流程

1

Application Review

2

HR Screen

3

Assessment (Pymetrics/HireVue/Games)

4

Case Study Interview

5

Final Interview

6

Offer

常见问题

Behavioral/STAR

Case Study

Culture Fit

Past Experience