Customer Engagement Applications Engineer at KLA

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Job Description/Preferred Qualifications

1. Applications support for wafer inspection tools

Company will provide in-depth training in Taiwan and oversea.

Responsible for providing technical applications support for the development and implementation of KLA-Tencor wafer inspection products in customer fabrication facilities. Makes presentations on all aspects of products.

2. Be responsible for tool evaluation, acceptance test, customers training, recipe setup, data analysis, project execution, and related pre-sales activities.

Assists sales staff in assessing potential application of company products to meet customer needs. Provides follow-up support in disseminating technical information on specific applications.

3. Report regional requirement and update to product division.

4. Escalate application issue to division and follow up for issue fix. Works on complex problems where analysis of situations or data requires an in depth evaluation of various factors.

5. Work with customers and division to maximize the benefit of wafer inspectors

6. Generate BKM and publish technical paper.

7. Travel to customer sites & work in cleanroom environment are required.

Minimum Qualifications

1. MS degree, semiconductor process knowledge is a plus

2. Good English and communication skill

3. Good presentation and report writing skill

4. Good project management, leadership, and interpersonal communication skills needed

5. Must be willing to work in semiconductor clean room environment

6. Must be self-driven and independent working capable, meanwhile a strong team player, Customer-focus and able to work on multiple customer sites

7. Capable of stress-handling, full of energy

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

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